Senior Product Manager

ServiceTitan is looking for a strategic, high-agency Staff Product Manager to spearhead our international presence in Australia. In this role, you will act as a key owner of the Australian product roadmap, working in a "startup within a scale-up" environment to adapt ServiceTitan’s leading platform for the Australian market. You won't just be adapting features; you’ll be defining how ServiceTitan wins in a new hemisphere.

You will navigate a fast-paced, ambiguous environment to localize our platform—tackling everything from accounting integrations to regional telecom nuances—while serving as the internal advocate for Australian tradies. If you are a customer-obsessed leader who thrives on autonomy and wants to build the foundation for our next major market, we want to hear from you.

Define the Vision: Own the multi-year product roadmap for Australia, balancing immediate localization needs (e.g., GST compliance, date-time modifications) with long-term market differentiators that unblock Sales and drive long-term retention.

Drive Discovery: Lead deep-dive customer research with Australian contractors to uncover unarticulated needs, ensuring we build "pro-grade" solutions rather than just checking boxes. Translate these insights into actionable requirements to build against.

Influence and Execute: Act as a global advocate, collaborating with US-based core product teams to ensure our global architecture is built for seamless internationalization. Define and deliver Australia-specific functionality with engineering & design partners.

GTM Partnership: Work hand-in-hand with our Australian Go-To-Market team (Sales, Implementation, and Success) to ensure they’re equipped to serve our customers effectively and iterate on feedback.

Measure Impact: Establish and track region-specific metrics—product adoption, localized feature parity, and churn—that roll up into ServiceTitan’s global targets.