Senior Product Manager

Focus Areas

Key Responsibilities

• Own backend and operational systems that support Clever's growth
• Partner with senior engineers to define requirements for APIs, integrations, data flows, internal tools, and workflow automation
• Translate ambiguous business and operational problems into clear specs, MVPs, tradeoffs, and measurable outcomes
• Identify opportunities to reduce manual work, improve data quality, automate workflows, and build more reliable systems
• Define success metrics and instrumentation to verify systems are working as intended
• Use AI tools heavily to accelerate research, discovery, documentation, prototyping, analysis, and execution
• Communications : improve telecom, call, SMS, routing, logging, consent, attribution, and follow-up workflows
• Lead Ingestion : improve partner APIs, lead validation, normalization, deduplication, routing, error handling, and integration health

What Success Looks Like

Qualifications

• 5+ years of product management experience owning complex systems, integrations, operations platforms, or technical products
• Technical fluency with APIs, data flows, backend systems, third-party platforms, and engineering tradeoffs
• Strong systems thinking — understands how workflows, data, teams, and tools connect and where they break
• Experience turning messy manual processes into scalable systems
• AI-native working style — actively uses AI tools to accelerate product work
• Clear written communication: specs, problem briefs, tradeoff docs, decision memos
• Strong business judgment connecting backend systems to revenue, efficiency, quality, and risk
• Experience in at least one of: telecom/contact center systems (Twilio, Kixie, Five9, etc.) or partner integrations, APIs, lead routing, and data quality
• Nice to Have Real estate, fintech, marketplace, or partner-driven business experience; SQL familiarity; TCPA/CAN-SPAM compliance experience
• You May Not Be a Fit If You're primarily a front-end or marketing PM; you're not actively using AI tools; you're uncomfortable discussing APIs, data flows, or system tradeoffs; you prefer feature-surface work over underlying systems and operations.

What We Offer

• 💰 Salary : $200-300k including bonus & equity
• 🏥 Comprehensive Benefits: Medical, dental, vision, and life insurance
• 🌴 Paid Time Off: 18 days of PTO (increases with tenure) plus 10 paid holidays
• 📚 Professional Development: Annual budget for learning and career growth
• 🏝️ Tenure Sabbaticals: Paid sabbaticals to celebrate major milestones
• 🏡 Clever Product Benefit: Exclusive access to Clever homeownership perks
• 🖥️ Work-From-Home Stipend: Support for your remote workspace
• 💼 401(k): Retirement plan administered through Guideline
• 👶 Parental Leave: 6–12 weeks of paid parental leave
• 💙 Wellness Benefits: Free counseling sessions and optional weekly meditation

Equal Employment Opportunity Employer Statement