Home Concierge Specialist

We are seeking a results-driven Home Concierge Specialist who knows how to turn first conversations into lasting relationships. You’ll be the first point of contact for people making one of life’s biggest decisions, positioning our value, qualifying opportunities, and building excitement from the start. In this role, you’ll engage with prospects, drive timely follow-ups, overcome early objections, and keep customers moving forward with confidence in their real estate journey.

This role is a mix of inside sales + customer support. It’s ideal for someone who thrives in a remote call-center environment, enjoys engaging with customers, is comfortable in a relationship based sales environment and is motivated by helping people navigate an important life decision.

Dial up to 80 calls daily (depending on seasonality) with customers who are expecting communication from Clever.

Educate home buyers and sellers on Clever’s process, clearly communicating our value proposition.

Discover customer needs, provide guidance, answer questions about Clever’s services, and connect customers with the right solutions. Our sales process is very relationship driven, but does include opportunities for upsells, and you will need to overcome objections.

Our sales process is very relationship driven, but does include opportunities for upsells, and you will need to overcome objections.

Collect and verify key customer details to ensure accurate data is passed to our network of real estate agents.

Collaborate with internal team members to ensure smooth handoffs through text introductions or live transfers.

Follow up with existing customers to confirm their needs are being met by agents.

Deliver a 5-star, world-class experience for every customer at every touchpoint.

While our Key Performance Indicators (KPIs) may continue to evolve as the team grows, you can expect to be measured on key areas such as:

Ready Time – availability to take the next customer call.

Win Rate – achieving positive customer outcomes (e.g., effective transfers, signed customers, conversions).

Other performance metrics tied to call quality, efficiency, and customer satisfaction.

Real estate experience is a plus but not required.

Experience in sales, customer service, or a call-center environment.

Comfort in a remote support environment with high call volume.

Strong verbal and written communication skills.

Ability to work independently and manage time effectively.

Ability to maintain a set work schedule.

Growth mindset – eager to learn and improve.

Ability to multi-task while having robust conversations with customers

Our Customer Experience team is available to customers seven days a week, from 7:00 AM – 9:00 PM CT.

Currently Available Shifts: Sat-Thurs 12:30p -9p CST

Sat-Thurs 12:30p -9p CST

Schedules remain consistent week to week, with opportunities for adjustments in the future based on team needs.

Clever Real Estate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.