Senior Process Associate (IN)

Job Description

Role: Business Operations Analyst – Group Benefits

Experience: 1–2 Years

Level: Junior / Entry-Level Professional

Role Summary

This role will focus on ensuring smooth operational delivery across policy administration, claims support, and customer servicing while driving process efficiency and compliance. The ideal candidate will have foundational experience in insurance operations or financial services, with strong analytical and problem-solving capabilities.

Key Responsibilities

Operational Delivery

Support end-to-end processing of Group Benefits operations, including policy administration, enrolments, and servicing requests

Assist in claims processing and validation, ensuring accuracy and adherence to SLAs

Perform data entry, verification, and reconciliation across systems

Ensure timely resolution of customer and partner queries

Follow standard operating procedures (SOPs) and maintain compliance with regulatory and internal policies

Identify process gaps and support continuous improvement initiatives

Contribute to automation and efficiency projects where applicable

Collaborate with internal teams (Claims, Underwriting, Finance, Customer Service) to ensure seamless operations

Communicate effectively with stakeholders to resolve operational issues

Maintain operational trackers, dashboards, and MIS reports

Analyse basic operational data to highlight trends, errors, and improvement opportunities

Ensure adherence to compliance standards, audit requirements, and data privacy guidelines

Escalate risks, discrepancies, or operational issues in a timely manner