Senior Platform Reliability Engineer

Experienced in production systems: You have 6+ years of experience operating and improving reliability of production systems at scale.

Strong foundation in cloud and infrastructure: You have hands-on experience with AWS, Kubernetes (e.g., EKS), and infrastructure as code tools like Terraform.

Deep understanding of reliability principles: You’ve defined or worked with SLOs/SLAs, understand error budgets, and have experience improving reliability through measurement and iteration.

Observability expertise: You’ve worked with modern observability tooling (we use DataDog) and understand how to build actionable monitoring systems across metrics, logs, and traces.

Systems thinker: You’re able to zoom out, identify patterns across teams and services, and design solutions that scale beyond a single system.

Impact-oriented: You focus on outcomes over output and care deeply about improving real reliability outcomes—not just adding processes.

Strong communicator and influencer: You can drive change across teams without direct authority, balancing pragmatism with long-term vision.

Self-directed: You thrive in ambiguous environments and are comfortable defining problems, proposing solutions, and executing independently.

Team player : You collaborate well, communicate with empathy, and enjoy mentoring and learning from others.

You’ve helped introduce or scale reliability practices in a growing organization.

You’ve built internal tooling or platforms used by multiple teams.

You have experience designing service-level scorecards or compliance/reporting systems.

You’ve worked with both SaaS (e.g., DataDog) and self-managed observability stacks.

You were previously a product engineer and bring empathy for developer experience.

You have experience with database reliability and performance (we use PostgreSQL)

This is a rare opportunity to define what reliability looks like at a growing, scaling engineering organization—and to do it in a way that actually sticks.

You won’t just be responding to incidents or working within a single team. You’ll be shaping how reliability is measured, enforced, and experienced across the entire company. You’ll work alongside your team mates to turn best practices into intuitive, self-service systems that engineers rely on every day.

Your work will directly improve system reliability, reduce incidents, and enable teams to move faster with confidence, ultimately making reliability a built-in property of how we build software at Grow.

Employment Type: Full Time, Exempt

Base Compensation: The base compensation range for this position is $182,000–$250,000 USD Annually.

This is a hybrid role with the expectation to work onsite from our San Francisco, NYC, or Seattle hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.