Senior People Operations Generalist

Manage and maintain HRIS data integrity through running regular audits and corrective actions, while identifying areas for improvement and automation

Act as an escalation point for HRIS and P&C-owned systems troubleshooting, diagnosing data discrepancies, integration failures, and access issues in partnership with IT or vendors to resolve root causes

Support HRIS and P&C-owned systems for upgrades and new module rollouts through User Acceptance Testing and issue supporting documentation, while training P&C team members and managers on proper system use to reduce recurring Jira service desk tickets and maintain systems data integrity

Manage and generate complex people analytics reports and workflows for leadership and compliance purposes, while identifying and implementing automation of manual processes

Lead or support cross-functional projects; such as performance and compensation cycles, system updates and implementations , and policy changes.

Draft and update standard operating procedure documents, policy documents, and internal People Ops resources

Partner with legal and compliance teams to ensure adherence to federal, province/state, and local employment laws (ESA, FMLA, ADA, FLSA, etc.)

Act as an escalation point for complex employee relations questions, as appropriate, partnering with P&C BPs as needed

Manage employee requests for remote work abroad due diligence, and support company-sponsored immigration cases, and international relocations through coordinating with legal partners, tracking case status, and guiding employees through the visa and work authorization processes.

Mentor and provide guidance to junior People Operations team members

Maintain confidentiality and exercise sound judgment when handling sensitive employee information

What You’ll Bring

5+ years of experience in HR/People Operations, HRIS administration, or a related Generalist experience

Strong working knowledge of Canadian employment law and HR compliance requirements; USA experience is a strong plus

Hands-on experience with HRIS platforms (e.g., Rippling, Workday, BambooHR, ADP, or similar)

Proven ability to manage multiple projects simultaneously with strong attention to detail

Excellent written and verbal communication skills, with the ability to explain policies clearly to employees at all levels

Strong analytical skills and comfort working with data, spreadsheets, and reporting tools

A process-improvement mindset - you notice inefficiencies and take initiative to fix them

High degree of discretion and professionalism when handling confidential information

Experience supporting benefits administration, leave management, and/or compensation processes is a plus

Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience

CPHR, PHR, SHRM-CP, or similar HR certification preferred but not required