Senior Patient Admin Executive
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Key skills for this role
About the Role
Responsible for patient greeting, registration, billing coordination, insurance queries, and team leadership in healthcare administration.
Key Skills for This Role
Responsibilities
- Greet patients/clients, secure nature of visits and direct to appropriate individual/department
- Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry
- Register new patients/ follow up patients and update existing files by collecting patient details
- Ensure payor eligibility verification
- Provide information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor
- Collect the payment/ co payment if any after checking the insurance eligibility
- Provide claim forms in case the patient wants to claim reimbursement
Requirements
- Greet patients/clients, secure nature of visits and direct to appropriate individual/department
- Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry
- Register new patients/ follow up patients and update existing files by collecting patient details
- Ensure payor eligibility verification
- Provide information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor
- Collect the payment/ co payment if any after checking the insurance eligibility
- Provide claim forms in case the patient wants to claim reimbursement
Full Job Posting
Overview
- Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, follow ups, answering insurance queries, billing, answering calls and checking emails on a regular basis, as well as acting as a team lead.
Responsibilities
- Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
- Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
- Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
- Ensure payor eligibility verification.
- Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultati
- Provide claim forms in case the patient wants to claim reimbursement.
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