Senior Operations Support Engineer (Integration Platform)

Key Responsibilities –

• Own the operational management of Production and Non-Production Integration Platforms supporting 2,000+ integrations and 1,200 supplier connections.
• Manage Integration infrastructure administration, including installation, configuration, upgrades, patching, platform maintenance, and environment standards.
• Manage application, supplier, developer, and user onboarding, including access control, security permissions, and compliance alignment.
• Ensure high availability, performance, reliability, scalability, and governance compliance across Azure, AWS, and on-premise integration environments.
• Oversee SSL certificates, authentication mechanisms, security configurations, secure connectivity, and platform security controls.
• Incident management, root cause analysis (RCA), change management, major incident resolution, and preventive improvement actions to ensure SLA compliance.
• Coordinate and drive platform deployments, environment migrations, disaster recovery (DR), and business continuity activities.
• Provide third-level support and technical escalation ownership for business-critical integrations and platform services.
• Lead communication during major incidents or outages impacting suppliers, trading partners, business users, and internal stakeholders.
• Maintain and improve platform documentation, operational procedures, support knowledge bases, and governance standards.
• Collaborate with business stakeholders, development, QA, infrastructure, security teams, product teams, suppliers, and external vendors to ensure stable integration services.
• Translate business and technical requirements into supportable integration solutions, technical specifications, and operational designs.
• Design, develop, maintain, and improve scalable, secure, and supportable integrations, APIs, EDI flows, mappings, transformations, and file transfer solutions.
• Build and improve CI/CD pipelines, deployment automation, monitoring, alerting, and operational automation.
• Promote integration standards, platform governance, best practices, continuous improvement, and service reliability across the team.
• Coach and guide junior engineers, support knowledge sharing, and contribute to capability development within the integration support team

Education Requirements

• Bachelor’s degree in Computer Science/MIS, Engineering, Business Administration, or a related field required.

Knowledge & Skills REQUIRED

• Minimum 6+ years of relevant work experience – Integration Platforms - BizTalk Server: Managed File Transfer (GoAnywhere MFT), and Processes, Integration Principles and Best Practices, Integration Monitoring and Alerting Infrastructure & Operating Systems – Linux Administration , Windows Server, SSL Certificate Management Databases - SQL Server EDI Platforms and Processes OFTP2, Event-Driven Architecture Messaging Patterns EDI & B2B Integration, EDI Standards (EDIFACT, X12) Mapping Development, Schema Development DevOps & Tools - Azure DevOps, CI/CD Pipelines
• Integration Platforms - BizTalk Server: Managed File Transfer (GoAnywhere MFT), and Processes, Integration Principles and Best Practices, Integration Monitoring and Alerting
• Infrastructure & Operating Systems – Linux Administration , Windows Server, SSL Certificate Management
• Databases - SQL Server
• EDI Platforms and Processes
• OFTP2, Event-Driven Architecture
• Messaging Patterns
• EDI & B2B Integration, EDI Standards (EDIFACT, X12)
• Mapping Development, Schema Development
• DevOps & Tools - Azure DevOps, CI/CD Pipelines

Knowledge & Skills Good To Have

• API Management (Apigee), Azure (Integration) Service, Azure Logic Apps, Azure Service Bus
• AWS (EC2, S3, RDS), Networking Fundamentals, Security & Authentication
• Databases - PostgreSQL
• Automation & Scripting – PowerShell, Bash / Linux Shell Scripting, Python
• GitHub
• Visual Studio Code, Service Management Tools (ServiceNow, Jira)

COMPETENCIES AND BEHAVIORS