Operations Support Engineer (Integration Platform, BizTalk & EDI)

Key Responsibilities –

• Manage Production and Non-Production Integration Platforms supporting 2,000+ integrations and 1,200 supplier connections.
• Administered integration infrastructure, including installation, configuration, upgrades, patching, and platform maintenance.
• Led application, supplier, and user onboarding, while managing user access and security permissions.
• Supported Azure and AWS integration environments, ensuring high availability, performance, reliability, and governance compliance.
• Manag SSL certificates, authentication mechanisms, security configurations, and secure system connectivity.
• Lead incident management, root cause analysis (RCA), change management, and major incident resolution to ensure SLA compliance.
• Coordinat deployments, environment migrations, disaster recovery (DR), and business continuity activities.
• Generated operational, compliance, and performance reports and maintained platform documentation and knowledge bases.
• Collaborat with business stakeholders, development, QA, infrastructure, security teams, and external vendors to support integration services.
• Mentor junior engineers and drive continuous improvement initiatives across platform operations, support processes, and service delivery

Education Requirements

• Bachelor’s degree in Computer Science/MIS, Engineering, Business Administration, or a related field required.

Knowledge & Skills REQUIRED

• Minimum 5+ years of relevant work experience – Integration Platforms - BizTalk Server: Managed File Transfer (GoAnywhere MFT), and Processes, Integration Principles and Best Practices, Integration Monitoring and Alerting Infrastructure & Operating Systems – Linux & UNIX Administration , Windows Server, SSL Certificates Management Databases - SQL Server, PostgreSQL DevOps & Tools - Azure DevOps, CI/CD Pipelines EDI Platforms and Processes OFTP2 , Event-Driven Architecture Messaging Patterns EDI & B2B Integration, EDI Standards (EDIFACT, X12) Mapping Development, Schema Development Documentation & Knowledge Management On-Call Support
• Integration Platforms - BizTalk Server: Managed File Transfer (GoAnywhere MFT), and Processes, Integration Principles and Best Practices, Integration Monitoring and Alerting
• Infrastructure & Operating Systems – Linux & UNIX Administration , Windows Server, SSL Certificates Management
• Databases - SQL Server, PostgreSQL
• DevOps & Tools - Azure DevOps, CI/CD Pipelines
• EDI Platforms and Processes OFTP2 , Event-Driven Architecture Messaging Patterns EDI & B2B Integration, EDI Standards (EDIFACT, X12) Mapping Development, Schema Development
• OFTP2 , Event-Driven Architecture
• Messaging Patterns
• EDI & B2B Integration, EDI Standards (EDIFACT, X12)
• Mapping Development, Schema Development
• Documentation & Knowledge Management
• On-Call Support

Knowledge & Skills Good To Have

• Azure Integration Services, API Management (Apigee), Azure Logic Apps, Azure Service Bus,
• Automation & Scripting – PowerShell, Bash / Linux Shell Scripting, Python

COMPETENCIES AND BEHAVIORS