Senior Operations Reliability Engineer - IAM

Key Responsibilities

• Own end-to-end resolution of IAM-related incidents, driving rapid recovery and minimizing business disruption
• Monitor and analyze observability and AIOps signals to detect authentication failures, provisioning delays, and emerging identity risks
• Correlate events across IAM platforms and dependent systems to identify root causes and accelerate incident resolution
• Improve signal quality by refining alert thresholds, suppression logic, and detection rules to reduce operational noise
• Validate and enhance automated remediation workflows to increase system resilience and reduce manual intervention
• Partner with cross-functional teams to strengthen IAM reliability across cloud, network, security, and endpoint ecosystems
• Ensure accuracy and integrity of identity event data to enable effective monitoring, reporting, and automation
• Drive continuous improvement by contributing to post-incident analysis and identifying scalable fixes for recurring issues
• Support identity lifecycle processes by resolving failures and optimizing provisioning and deprovisioning workflows
• Contribute to onboarding readiness for new applications by ensuring IAM monitoring and operational requirements are met

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, IT, or equivalent practical experience
• 5+ years of experience in IAM operations, identity platforms, or enterprise IT operations
• Strong written and verbal English communication skills for collaboration in global operational environments
• Strong expertise in IAM concepts including authentication, authorization, SSO, provisioning, and identity lifecycle management
• Hands-on experience administering and supporting Okta in enterprise environments
• Working knowledge of Active Directory and Microsoft Entra ID for identity and access operations
• Demonstrated ability to troubleshoot SSO, provisioning workflows, authentication failures, and certificate issues
• Solid understanding of incident management, event correlation, and troubleshooting methodologies
• Experience working across cross-functional teams in complex operational environments
• Strong analytical and communication skills to translate technical issues into actionable insights

Preferred Qualifications

• Experience with scripting or automation tools such as PowerShell or REST APIs
• Familiarity with observability platforms, AIOps tools, and event management systems
• Exposure to automation frameworks and self-healing system design
• Understanding of identity integrations across SaaS platforms and cloud environments
• Interest in advancing skills in automation engineering and proactive reliability practices

Additional Information

Compensation

• This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
• Working at Genesys
• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
• What Happens After You Apply
• After you apply, here's what you can typically expect:
• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.
• Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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