Senior Operations Processor

Maintain accurate records of investigation findings and resolution outcomes.

Risk & Control

Adhere to operational policies, procedures, and regulatory requirements.

Identify potential operational risks and recommend corrective and preventive actions.

Ensure proper documentation and evidence are maintained for audit and compliance purposes.

Support control testing and risk mitigation initiatives

Stakeholder Management

Communicate investigation status and resolution updates to relevant stakeholders.

Partner with Operations, Compliance, Technology, and Business teams to facilitate issue resolution.

Provide guidance and support to junior team members on exception handling processes.

Continuous Improvement

Identify recurring issues and recommend process improvements to reduce operational exceptions.

Participate in process reviews and automation initiatives.

Contribute to the development and enhancement of procedures, controls, and training materials.

Required Qualifications

Bachelor's degree in Business, Finance, Commerce, Banking, or related field.

3 to 5+ years of experience in Banking Operations, Payment Operations, Investigations, Reconciliation, or Exception Processing.

Strong knowledge of operational procedures, risk management, and controls.

Experience investigating complex transactional issues and resolving exceptions.

Proficiency in Microsoft Excel and operational processing systems.

Required Skills

Strong analytical and problem-solving abilities.

Excellent attention to detail and accuracy.

Effective verbal and written communication skills.

Ability to prioritize workload and manage multiple tasks simultaneously.

Strong stakeholder management and collaboration skills.

Ability to work independently in a fast-paced environment.

Understanding of regulatory and compliance requirements.

Preferred Experience

Experience in Payment Operations, SWIFT, SEPA, Wire Transfers, ACH, Treasury Services, or Correspondent Banking.

Knowledge of operational risk and control frameworks.

Experience with case management and workflow tools.

The team member reviews all unmatched/unidentified Nostro entries daily based on the WLS (Wholesale Lending Services) outstanding items report and checks for an existing PEGA case.

The team member should ensure all the WLS high value transactions and Intelli Match breaks are cleared on priority.