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Senior Operations Manager (Operations Manager I)

DHL Supply Chain
Memphis, KSA
Full Time
Manager
Onsite
4 weeks ago
Warehouse Management Systems (WMS)ManhattanSAP EWMOracleWave planningOrder fulfillment
Free

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Warehouse Management Systems (WMS)ManhattanSAP EWM
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Senior Operations Manager (Operations Manager I)

  • The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 $100,000.
  • For roles within California and Washington the range is $85,000 to $110,000.
  • DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.
  • As a Senior Operations Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses.

Job Description

  • Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support.
  • Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
  • Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness.
  • Compile comprehensive reports on key performance indicators (KPIs), including productivity and accuracy metrics.
  • Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates.
  • Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors.
  • Collaborate closely with cross functional teams to ensure the consistent and prompt fulfillment of customer orders.
  • Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues.

Required Education And Experience

  • Bachelor's degree or equivalent experience, preferred.
  • 1+ years logistics industry experience, required.
  • 2+ years of experience in a supervisory or management role, required.
  • Experience with P&L management, objective setting, and project management, preferred.

Waving Manager (additional details)

  • Friday Sunday, 12 Hour Shifts, 5:00 p.m. 5:00 a.m.
  • Analyze order volumes and shipping deadlines; coordinate with WMS to create effective waves; prioritize high urgency orders.
  • Monitor real time progress of picking waves; adjust wave release timing to avoid bottlenecks; ensure labor is properly allocated.
  • Work closely with inventory control, picking and packing teams, outbound teams; ensure smooth transitions.
  • Use WMS or ERP systems to trigger waves, track wave status, troubleshoot system or order issues.
  • Track metrics like wave completion times, order accuracy, throughput efficiency; report issues and recommend improvements.

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