Ops Admin Coordinator
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Key skills for this role
About the Role
DHL Supply Chain seeks an Admin Coordinator to support day-to-day logistics operations in Dubai. Responsibilities include ensuring accurate shipment documentation, maintaining trackers and reports, monitoring customer KPIs, and leading daily performance discussions.
Key Skills for This Role
Responsibilities
- Ensure timely and accurate inbound/outbound shipment documentation
- Maintain trackers, reports, and billing accuracy (invoices, rate cards, Oracle updates)
- Monitor and deliver against customer KPIs and service expectations
- Lead daily performance discussions and support monthly customer reviews (MBRs)
- Handle escalations, implement corrective actions, and support operational decisions
- Drive team performance, engagement, and continuous improvement
- Ensure adherence to SOPs, compliance standards, and customer requirements
Requirements
- Minimum 3+ years experience in logistics, warehouse, or supply chain environment
- Experience in shipment documentation, reporting, and customer coordination
- Strong analytical, problem solving, and organizational skills
- Ability to lead teams, manage KPIs, and drive performance
- Proficiency in MS Office and warehouse/logistics systems
- Strong communication, stakeholder management, and adaptability
- Experience with Free Zone documentation and customs clearance procedures
Full Job Posting
About the Role
- DHL Supply Chain is looking for a passionate and energetic Admin Coordinator to be based in Dubai, United Arab Emirates.
- Responsible for supporting day‑to‑day logistics operations, ensuring accurate shipment documentation, reporting, and customer service delivery while maintaining compliance and driving team performance.
In this Admin Coordinator position
- Ensure timely and accurate inbound/outbound shipment documentation
- Maintain trackers, reports, and billing accuracy (invoices, rate cards, Oracle updates)
- Monitor and deliver against customer KPIs and service expectations
- Lead daily performance discussions and support monthly customer reviews (MBRs)
- Handle escalations, implement corrective actions, and support operational decisions
- Drive team performance, engagement, and continuous improvement
- Ensure adherence to SOPs, compliance standards, and customer requirements
Now, here is what we need from you!
- Minimum 3+ years experience in logistics, warehouse, or supply chain environment
- Experience in shipment documentation, reporting, and customer coordination
- Strong analytical, problem solving, and organizational skills
- Ability to lead teams, manage KPIs, and drive performance
- Proficiency in MS Office and warehouse/logistics systems
- Strong communication, stakeholder management, and adaptability
- Experience with Free Zone documentation and customs clearance procedures
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