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Senior Operations Manager Cars

TALENTMATE
, UAE
Full Time
Senior
Onsite
Operations ManagementInventory ManagementLogisticsProcess ImprovementCustomer ExperienceData Analysis
Free

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Operations ManagementInventory ManagementLogistics
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Job Description

  • Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE.
  • As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market.
  • As a Senior Operations Manager, you will be responsible for owning the Operations of dubizzle Cars, including but not limited to Inspections, Logistics, Inventory management, & Transfers across the UAE.

Key Responsibilities

  • Own on ground operations and the different functions within them.
  • Guide the team on effectively handling customer complaints related to business and operations.
  • Synthesise new business processes to drive efficiency whilst improving the customer experience.
  • Analyse daily, weekly, and monthly reports to improve process and service procedures, policies, and standards.
  • Co create flows with concerned departments on business processes and any client complaints.
  • Support the Inspections function by creating flows to optimise time whilst maintaining quality; follow strict hiring protocols to ensure we hire the very best the UAE has to offer.
  • Mentor and develop the operations team, and nurture an environment where they can excel through encouragement and empowerment.
  • Oversee forecasting requirements; preparation of the annual budget; scheduling of expenditures; analysis of variances; and initiation of corrective actions.
  • Manage KPIs and track team member performance, including frequent audits on assets/ SOP adherence/SLA Breaches.
  • Own our product (CRM + Inspection App) to drive sustainable change and flow optimisation, focused on efficiency, scalability, and customer satisfaction.
  • Formulate strategic and operational objectives and ensure adequate follow up.
  • Provide timely and accurate updates/information to relevant stakeholders.

Requirements

  • A Bachelor's/Master's degree in Business Administration/Operations Management.
  • 2 to 4 years of proven work experience as Operations Manager or Project Manager.
  • Experience working in a large technology/automotive/ecommerce B2C company.
  • Experience in multi site branded operations and On demand logistics is a plus.
  • Understanding of continuous improvement techniques to drive change.
  • Strong understanding of Operations Management, Customer centricity, Project Management & Supply Chain.
  • Managerial and leadership skills with the ability to manage people.
  • Planning, organising, and delegating tasks and functions.
  • Ability to adapt, overcome and flourish in a fast paced environment.
  • Strong team player who has worked cross functionally before to coordinate and meet deadlines.
  • High adaptability to change and the ability to execute quickly.

Benefits

  • A fast paced, high performing team.
  • Multicultural environment with over 60 different nationalities.
  • Competitive Tax free Salary.
  • Comprehensive Health Insurance.
  • Annual Air Ticket Allowance.
  • Employee discounts at multiple vendors across the emirates.
  • Rewards & Recognitions.
  • Learning & Development.

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