Senior Operations Manager Cars
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Key skills for this role
About the Role
Bayut & dubizzle seek a Senior Operations Manager to own car operations including inspections, logistics, inventory, and transfers across UAE. The role requires 2-4 years of operations management experience, preferably in tech/automotive/ecommerce, and strong leadership skills.
Key Skills for This Role
Responsibilities
- Own on ground operations and the different functions within them
- Guide the team on effectively handling customer complaints related to business and operations
- Synthesise new business processes to drive efficiency whilst improving the customer experience
- Analyse daily, weekly, and monthly reports to improve process and service procedures, policies, and standards
- Co create flows with concerned departments on business processes and any client complaints
- Support the Inspections function by creating flows to optimise time whilst maintaining quality; follow strict hiring protocols
- Mentor and develop the operations team, and nurture an environment where they can excel through encouragement and empowerment
- Oversee forecasting requirements; preparation of the annual budget; scheduling of expenditures; analysis of variances; and initiation of corrective actions
- Manage KPIs and track team member performance, including frequent audits on assets/ SOP adherence/SLA Breaches
- Own our product (CRM + Inspection App) to drive sustainable change and flow optimisation, focused on efficiency, scalability, and customer satisfaction
- Formulate strategic and operational objectives and ensure adequate follow up
- Provide timely and accurate updates/information to relevant stakeholders
Requirements
- Bachelor's/Master's degree in Business Administration/Operations Management
- 2 to 4 years of proven work experience as Operations Manager or Project Manager
- Experience working in a large technology/automotive/ecommerce B2C company
- Experience in multi site branded operations and on demand logistics is a plus
- Understanding of continuous improvement techniques to drive change
- Strong understanding of Operations Management, Customer centricity, Project Management & Supply Chain
- Managerial and leadership skills with the ability to manage people
- Planning, organising, and delegating tasks and functions
- Ability to adapt, overcome and flourish in a fast paced environment
- Strong team player who has worked cross functionally before to coordinate and meet deadlines
- High adaptability to change and the ability to execute quickly
Full Job Posting
Job Description
- Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE.
- As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market.
- As a Senior Operations Manager, you will be responsible for owning the Operations of dubizzle Cars, including but not limited to Inspections, Logistics, Inventory management, & Transfers across the UAE.
Key Responsibilities
- Own on ground operations and the different functions within them.
- Guide the team on effectively handling customer complaints related to business and operations.
- Synthesise new business processes to drive efficiency whilst improving the customer experience.
- Analyse daily, weekly, and monthly reports to improve process and service procedures, policies, and standards.
- Co create flows with concerned departments on business processes and any client complaints.
- Support the Inspections function by creating flows to optimise time whilst maintaining quality; follow strict hiring protocols to ensure we hire the very best the UAE has to offer.
- Mentor and develop the operations team, and nurture an environment where they can excel through encouragement and empowerment.
- Oversee forecasting requirements; preparation of the annual budget; scheduling of expenditures; analysis of variances; and initiation of corrective actions.
- Manage KPIs and track team member performance, including frequent audits on assets/ SOP adherence/SLA Breaches.
- Own our product (CRM + Inspection App) to drive sustainable change and flow optimisation, focused on efficiency, scalability, and customer satisfaction.
- Formulate strategic and operational objectives and ensure adequate follow up.
- Provide timely and accurate updates/information to relevant stakeholders.
Requirements
- A Bachelor's/Master's degree in Business Administration/Operations Management.
- 2 to 4 years of proven work experience as Operations Manager or Project Manager.
- Experience working in a large technology/automotive/ecommerce B2C company.
- Experience in multi site branded operations and On demand logistics is a plus.
- Understanding of continuous improvement techniques to drive change.
- Strong understanding of Operations Management, Customer centricity, Project Management & Supply Chain.
- Managerial and leadership skills with the ability to manage people.
- Planning, organising, and delegating tasks and functions.
- Ability to adapt, overcome and flourish in a fast paced environment.
- Strong team player who has worked cross functionally before to coordinate and meet deadlines.
- High adaptability to change and the ability to execute quickly.
Benefits
- A fast paced, high performing team.
- Multicultural environment with over 60 different nationalities.
- Competitive Tax free Salary.
- Comprehensive Health Insurance.
- Annual Air Ticket Allowance.
- Employee discounts at multiple vendors across the emirates.
- Rewards & Recognitions.
- Learning & Development.
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