Senior Network Voice Engineer
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About the Role
Job Description Job Title: Senior Network Voice Engineer N skill: Cisco CUCM N-1 skill: Genesys PureConnect, Ribbon SBC Role Summary We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-vendor voice ecosystem.
Key Skills for This Role
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Role Summary
We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-vendor voice ecosystem.
The primary focus of this role is the engineering and support of our Genesys PureConnect contact center as it transitions from a traditional On-Premises deployment to a Hybrid deployment model.
You will act as the internal technical lead supporting a 3rd-party vendor during this critical migration, ensuring operational stability of the existing environment—including the Verba (Verint) recording solution.
Additionally, you will manage Cisco CUCM for desk telephony and oversee high-end AV integrations (Q-SYS) within Microsoft Teams.
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2. Verba (Verint) Management & Decommissioning
3.
Microsoft Teams & Q-SYS (Video & AV)
5. Core Voice & Network Engineering
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Required Skills & Qualifications
- Experience: 7+ years in Voice/UC Engineering with specific focus on Contact Centers.
• Core Technical Stack
- + Expert: Genesys PureConnect (Architecture, Handlers, Hybrid deployment concepts).
- + Expert: Microsoft Teams Rooms (MTR) & Q-SYS Audio/Video integration.
- + Strong: Cisco CUCM (Call Manager).
- + Strong: SIP Signaling & Network troubleshooting.
- Project Experience: Proven experience acting as a technical lead during major telephony platform migrations (On-Prem to Cloud/Hybrid).
Preferred Certifications
- Genesys: PureConnect Certified Engineer (ICCE).
- Microsoft: Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720).
- Q-SYS: Q-SYS Level 2 Certification.
- Cisco: CCNP Collaboration.
- Mandatory Skills: Network Voice Admin .
- Experience: 5-8 Years .
- Reinvent your world.
- We are building a modern Wipro.
- We are an end-to-end digital transformation partner with the boldest ambitions.
- To realize them, we need people inspired by reinvention.
- Of yourself, your career, and your skills.
- We want to see the constant evolution of our business and our industry.
- It has always been in our DNA - as the world around us changes, so do we.
- Join a business powered by purpose and a place that empowers you to design your own reinvention.
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