Senior MinePlan Engineer

Hexagon Mining

Riyadh, KSA

Full Time

Senior

Field

3 weeks ago

MineSightTechnical SupportTroubleshootingMicrosoft WindowsMicrosoft Office SuitePython

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Key skills for this role

MineSightTechnical SupportTroubleshooting

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Purpose of the position

To ensure Hexagon Mining Mine planning software and systems operate effectively at customer mine sites and deliver tangible value.
To provide high value technical support for MineSight software worldwide.

Major area of Responsibilities

Provide masterful troubleshooting to deliver solutions and answers to clients in the most timely and accurate fashion.
Adhere to the schedule to support clients.
Work collaboratively with other members of the technical support team.
Take ownership and responsibility for customer issues.
Participate in On Call (after hours) support activities.
Follow Technical Support team processes and recommend improvements.
Provide technical leadership and cross skill with team members.
Provide FAQ’s and self service videos as required.
Utilize relationships to advise sales team of potential issues and service opportunities.
Provide effective documentation to Product Development team.
Maintain case documentation and reporting standards.
Represent Hexagon Mining professionally.

Knowledge, Skills And Abilities

Excellent computer operational and software application knowledge.
Advanced proficiency with Microsoft Windows and Office Suite.
Ability to form strong relationships with customers.
Strong time management and prioritization skills.
Ability to set and meet team and individual goals.
Ability to thrive in a high pressure environment.
Ability to work autonomously or as part of a team.
Ability to manage multiple concurrent tasks.
Ability to rapidly grasp technical solutions.
Ability to see where systems/processes can be improved.
Desire to proactively expand own knowledge and share knowledge.
Effective problem solving and conflict resolution skills.

Education And Experience Required

Experience working in a mine (preferred).
Bachelors in mining engineering or Geology (preferred).
Experience with operations and/or blasting mining projects (preferred).
Experience / solid working knowledge with MineSight software package.
Experience in a technical support environment.
Previous consulting experience is an asset.
Experience with Microsoft SQL Server Database and Python Programming Language.
Excellent communication skills in English.
Experience managing ticket queues and reporting in ticket management systems.
Experience with bug tracking tools such as JIRA.

Travel

Travel (local, national and international) will be a requirement of this role.
Valid Driver's License and passport or Visa (if appropriate) required.

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