Senior Manager - Tenancy Project Management

Key Responsibilities

• 1. District Tenancy Delivery Leadership & Operational Coordination • Lead district-wide tenancy delivery coordination activities across assigned retail districts and tenant programmes. • Manage fit-out integration activities between tenant programmes, landlord delivery works, operational readiness requirements, and opening objectives. • Implement tenancy delivery standards, fit-out coordination procedures, operational readiness practices, and lease-to-trade methodologies across assigned districts and developments. • Coordinate landlord and tenant interface activities relating to fit-out integration, access management, delivery sequencing, operational coordination, and opening readiness requirements. • Oversee district-wide delivery coordination activities relating to tenant onboarding, fit-out planning, testing & commissioning, handover, opening readiness, and operational transition activities. • Identify, manage, and escalate operational, programme, coordination, infrastructure, and delivery risks impacting tenancy delivery or operational readiness activities across assigned districts.
• 2. Development Integration, Delivery Coordination & Lease-to-Trade Activities • Support tenancy delivery integration activities from detailed design and delivery stage-gates through operational readiness and ongoing operational asset support activities. • Coordinate with Development, Delivery, Retail Design, Leasing, Operations, and Host Business Units to ensure tenancy delivery requirements are incorporated into programme planning and operational coordination activities. • Support fit-out integration planning, operational coordination requirements, access sequencing, tenant mobilization activities, and opening readiness programmes during development and delivery stages. • Support lease-to-trade coordination activities across tenant onboarding, fit-out delivery, testing & commissioning, handover, operational readiness, and opening activities. • Monitor district-wide programme progress, operational coordination activities, tenant delivery milestones, and opening readiness requirements across assigned districts. • Support resolution and escalation of operational coordination, programme interface, fit-out integration, and delivery sequencing issues impacting retail readiness or opening programmes. 3. Cross-functional Coordination & Stakeholder Management • Support cross-functional coordination relating to tenancy delivery activities across Development, Delivery, Leasing, Host BU’s, Operational Readiness, Asset Management, Legal, Finance, Government Relations, IT, Main Contractors, consultants, operators, tenant teams, and authorities. • Support district-wide coordination across peer TD&D functions to ensure alignment between tenancy delivery activities, operational readiness requirements, fit-out integration, lease-to-trade activities, and opening readiness programmes across assigned districts. • Coordinate with internal and external stakeholders to support operational readiness, tenant integration, programme coordination, and fit-out delivery activities. • Support alignment between tenancy delivery activities, operational requirements, landlord obligations, tenant opening programmes, and operational readiness activities. • Maintain coordination across operational readiness activities, delivery sequencing requirements, fit-out integration activities, and opening readiness processes across assigned districts. • Support implementation of tenancy delivery standards, operational coordination methodologies, and lease-to-trade practices across assigned retail districts and developments. 4. Operational Performance, Reporting & Delivery Excellence • Support operational performance, programme coordination, and tenancy delivery consistency across assigned districts. • Monitor and report on tenancy delivery progress, operational readiness activities, programme milestones, fit-out coordination status, and opening readiness activities. • Support implementation of operational KPIs, reporting frameworks, service standards, and delivery tracking processes across tenancy delivery activities. • Support operational problem-solving and coordination relating to fit-out integration, access management, programme sequencing, and operational readiness activities across assigned districts. • Promote operational best practices supporting efficient retail delivery, opening readiness, operational functionality, and customer experience outcomes. 5. Technical Coordination & Operational Support • Support coordination of testing & commissioning, fit-out integration, infrastructure interface management, and operational readiness activities across assigned districts. • Coordinate with technical, operational, and delivery stakeholders to support retail operability, tenant integration, and operational transition activities. • Support implementation of digital workflows, reporting tools, and operational coordination systems relating to tenancy delivery activities. • Support operational integration and ongoing asset readiness activities across operational retail environments and evolving retail assets. • Contribute toward operational consistency, programme coordination, and tenancy delivery integration across the retail portfolio. FUNCTIONAL / TECHNICAL COMPETENCIES • District-wide tenancy delivery coordination and operational readiness • Fit-out integration and lease-to-trade support • Operational coordination and programme management • Landlord and tenant interface management • Retail operational readiness and opening coordination • Risk identification and escalation management • Stakeholder coordination and communication • Operational reporting and programme monitoring • Testing & commissioning and operational integration awareness • Strong understanding of fit-out coordination, handover, and retail delivery sequencing • Leadership, collaboration, and operational problem-solving capability • Cross-functional coordination within complex delivery environments

Experience