Senior Manager - Sales Tools Continuous Improvement

American Express Global Commercial Services (GCS) continues to invest in the tools, technology, and AI-enabled capabilities that help sales colleagues work more efficiently, engage customers more effectively, and drive business growth.

Continuously improving that experience requires staying close to the colleagues using our tools, translating their friction into actionable opportunities, and ensuring the improvements we deliver create measurable value.

The Senior Manager, Sales Tools Continuous Improvement will own the continuous improvement pipeline, including Sales Always On, for the Sales Tools colleague experience.

Sitting within Sales Tools Experience & Insights, this role will connect structured colleague research, support interactions, frontline feedback, and experience insights to identify, prioritize, and advance opportunities that simplify workflows and improve sales productivity.

The successful candidate will combine customer empathy, structured problem solving, product and technology fluency, analytical skills, and strong cross-functional leadership. They will be equally comfortable observing a sales colleague's workflow, investigating a complex support issue, facilitating a prioritization discussion, partnering with Product and Technology on solutions, interfacing with compliance and revenue operations partners on approvals and implications of changes, and quantifying whether a delivered improvement created meaningful business value.