Manager Operations

Job Description

Responsibilities

• Lead an eight-member L1 Business Service Management team supporting Oracle EBS and W-Series platforms.
• Ensure operational stability, availability, resilience, and business continuity of critical platforms.
• Manage approximately 3,000 annual incidents and service requests.
• Oversee approximately 300 inbound and outbound file transfers each day, including failure investigation and escalation.
• Govern configuration management across E2 and E3 environments for SL modules.
• Lead incident triage, root-cause analysis, corrective actions, and stakeholder communication.
• Coordinate validation for operating system, database, server, and application patching.
• Ensure post-deployment validation across Oracle modules, interfaces, and critical business processes.
• Govern release readiness, defect resolution, production validation, and operational sign-off.
• Lead disaster recovery testing for global and India Oracle EBS instances.
• Maintain governance, control documentation, audit evidence, risk reporting, and service metrics.
• Develop team capability through coaching, cross-training, standardization, and continuous improvement.