Senior Manager – Safety

A. Shareholder & Financial: - Implements KPI’s and best practices for Safety. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. - Ensure that all QNB Group premises are safe.

B. Customer (Internal & External): - Manage the provision of safety services to all QNB departments, as and when required. - Co-ordinate and manage the relationship with external safety companies. - Anticipate customers’ needs and continuously revisit safety procedures to ensure offering the best standards and leading practice. - Encourage and guide people in exceeding set standards. - Identify emerging customer service problems/ opportunities and provide workable solutions. - Assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory): - Supervise routine, scheduled and emergency safety of all equipment & electrical/ mechanical systems, which are necessary for efficient QNB operations. - Prepare the schedule of tasks for the safety team for day-to-day. - Prepare safety and quality assurance checklist and schedule of safety visits for bank premises. - Prepare the safety program for each year (routine) for all electrical and mechanical equipment in all the Group premises. - Coordinate with the Purchasing Department for the purchase and requisition of any safety equipment, parts as required. - Receive higher approval of works where required and co-ordinate with the Purchasing Department to obtain quotes. - Verify & ensure the record of all security equipment delivered to Branches and monitor the maintenance cost accordingly. - Ensure compliance with all QNB policies and procedures. - Scrutinize all invoices for routine safety works, equipment & other maintenance works and forward them to concerned parties. - Ensure that all safety requirements are maintained. - Co-ordinate and monitor maintenance performed where external service providers are used. - Ensure implementation & compliance of safety policies and procedures in all QNB Group (International premises). - Review & provide guidance /assistance as required on safety systems, and system maintenance contracts for International Branches & subsidiaries - Coordinate with Branches/offices to ensure compliance of safety procedures, periodic maintenance of security equipment, etc.. - Conduct initial investigation of offenses and report findings. - Conduct safety checks to ensure safety equipment are functional (such as fire alarm & firefighting systems etc.) - Collect requirements, prepare design for safety layout, obtain quotes and ensure implementation of integrated security system for new Branches.- Review & provide guidance /assistance as required on safety systems, and system maintenance contracts for International Branches & subsidiaries - Coordinate with Branches/offices to ensure compliance of safety procedures, periodic maintenance of safety equipment, etc... - Coordinate with safety maintenance company on safety issues and to derive appropriate solutions. - Conduct initial investigation of offenses and report findings to the AVP Safety for International Branches and subsidiaries. - Follow up and assist if required, in conducting Fire Drill and safety check-ups to ensure the premises & staff are well aware of Evacuation procedures & safety polices. - Provide guidance and training to safety personnel in International branches on the use of preventive safety equipment.

University graduate with Safety/Security certifications.

At least 8 years’ of relevant experience, preferably within a highly rated international bank.