Senior Manager, Project Management Office

Metrolinx is connecting communities across the Greater Golden Horseshoe.

Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system.

We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier.

Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

PRESTO is an electronic transit fare payment system in the Greater Toronto, Hamilton and Ottawa areas that eliminates the need for tickets, passes and cash.

PRESTO serves more than 5 million customers across 11 transit agencies and processes over $2.5 billion in fares through 67 million boardings per month (pre-pandemic).

Today, PRESTO offers one of the most globally advanced fare payment systems in the world having delivered new ways to pay for customers, including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients, including the Toronto Transit Commission (TTC).

Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs exceptionally, continue to drive PRESTO toward making transit better for all.

This role is an in‐office position based at our 20 Bay Street location.

Our team is highly collaborative, and much of our work benefits from in‐person co‐creation, relationship‐building, and hands‐on partnership with leaders across the organization.

What will I be doing?

• Manages the PRESTO Project Management Office (PMO) by ensuring project management processes are defined, documented and adhered to by project staff and PRESTO personnel as appropriate:
• Lead and advise on implementation and application of project management processes for the successful delivery of projects. This includes advising on application of delivery methodologies, and alignment to the project lifecycle as defined by PRESTO.
• Responsible for the development and implementation of comprehensive strategies, methodologies, tools and techniques for the PMO excellence and continuous improvement. This includes contributing to the development of standardized PMO tools and practices for Metrolinx.
• Advise and collaborate with PRESTO business areas (e.g. Finance, Vendor Management, Strategy, Program Management) to ensure understanding and adherence to PMO agreed procedures.