Senior Manager, Product Data Operations | Gestionnaire Senior, Operations des Donnees Produit
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Key skills for this role
About the Role
Pratt & Whitney Canada seeks a Senior Manager, Product Data Operations to define and execute product data strategy across the aftermarket lifecycle. You will lead a global team of offshore data stewards, ensuring data completeness, accuracy, and integrity for MRO, customer support, and financial processes.
Key Skills for This Role
Responsibilities
- Accountable for overall performance of Product Data, ensuring SLAs, data quality KPIs, and business expectations are met
- Define Product Data standards, quality rules, and reference structures, ensuring completeness, accuracy, and consistency across ERP, MRO, CRM, and downstream systems
- Monitor and hold data providers accountable, driving root cause analysis and corrective actions for recurring and systemic data issues
- Lead structured investigations into product data discrepancies originating from multiple sources, resolving complex issues that impact aftermarket execution, customer commitments, and financial accuracy
- Ensure full traceability, documentation, and governance of all product master data changes, keeping data audit ready and compliant with contractual and regulatory requirements
- Coach offshore managers for Product Data to ensure alignment and efficiency
- Work closely with the Transformation Manager to continuously improve and refine the operating model of the team as numerous digital transformations will impact certain roles
- Foster a strong data ownership culture by defining clear roles, responsibilities, and performance expectations, while driving continuous improvement across the team
- Serve as the senior point of accountability for Product Data within the aftermarket organization, partnering closely with MRO Operations, Finance, Customer Support, Engineering, and IT to ensure trusted and reliable product data
Requirements
- Bachelor’s degree in Engineering, Information Systems, Business, or related field; Master’s degree preferred
- 10+ years of experience in master data management, data governance, or data quality roles within manufacturing or regulated environments
- Strong experience managing serialized product data across ERP, MRO, and CRM systems
- Proven ability to lead offshore teams
- Experience in operating model transformation resulting from digital transformation
- Proven ability to drive enterprise scale data quality improvements
- Experience in aerospace engine aftermarket, MRO, or fleet product management
- Familiarity with data governance frameworks, MDM platforms, and data quality tooling
- Experience with data lake and warehouse solutions, driving scalable pipelines, data strategy
- Experience supporting audits, regulatory compliance, and customer data obligations
Full Job Posting
Why join our team?
- We are the team redefining how in service engines Product Data is managed, governed, and trusted across the organization.
- Our work is at the heart of data excellence: the data we manage drives critical customer service decisions, engine reliability analysis, maintenance strategies, and key business insights on an aftermarket scale.
- This is a unique opportunity to lead a high performing team, shape the future of Product Data operations, and leave your mark on the way we deliver trusted, quality data at P&WC.
What will your day to day look like?
- Accountable for overall performance of Product Data, ensuring SLAs, data quality KPIs, and business expectations are met.
- Define Product Data standards, quality rules, and reference structures, ensuring completeness, accuracy, and consistency across ERP, MRO, CRM, and downstream systems.
- Monitor and hold data providers accountable, driving root cause analysis and corrective actions for recurring and systemic data issues.
- Lead structured investigations into product data discrepancies originating from multiple sources, resolving complex issues that impact aftermarket execution, customer commitments, and financial accuracy.
- Ensure full traceability, documentation, and governance of all product master data changes, keeping data audit ready and compliant with contractual and regulatory requirements.
- Coach offshore managers for Product Data to ensure alignment and efficiency.
- Work closely with the Transformation Manager to continuously improve and refine the operating model of the team as numerous digital transformations will impact certain roles.
- Foster a strong data ownership culture by defining clear roles, responsibilities, and performance expectations, while driving continuous improvement across the team.
- Serve as the senior point of accountability for Product Data within the aftermarket organization, partnering closely with MRO Operations, Finance, Customer Support, Engineering, and IT to ensure trusted and reliable product data.
What do you need to be successful?
- Bachelor’s degree in Engineering, Information Systems, Business, or related field; Master’s degree preferred.
- 10+ years of experience in master data management, data governance, or data quality roles within manufacturing or regulated environments.
- Strong experience managing serialized product data across ERP, MRO, and CRM systems.
- Proven ability to lead offshore teams.
- Experience in operating model transformation resulting from digital transformation.
- Proven ability to drive enterprise scale data quality improvements.
- Experience in aerospace engine aftermarket, MRO, or fleet product management.
- Familiarity with data governance frameworks, MDM platforms, and data quality tooling.
- Experience with data lake and warehouse solutions, driving scalable pipelines, data strategy.
- Experience supporting audits, regulatory compliance, and customer data obligations.
What do we offer?
- Pension and savings plan with employer contributions.
- Group insurance program.
- Opportunities for advancement (career progression).
- Merit or recognition program.
- Health and wellness program, including virtual health care.
- Recreational and sports club.
- Nearby daycares.
- Transportation accessibility or public transit program and free parking.
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