Senior Manager, Product Data Operations | Gestionnaire Senior, Operations des Donnees Produit
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Key skills for this role
About the Role
Pratt & Whitney Canada is seeking a Senior Manager, Product Data Operations to define and execute product data strategy across the aftermarket lifecycle. The role leads a global team of offshore data stewards, ensuring data completeness, accuracy, and integrity.
Key Skills for This Role
Responsibilities
- Define product data standards, quality rules, and reference structures across ERP, MRO, CRM, and downstream systems
- Lead a global team of offshore data stewards to identify, investigate, and resolve product data discrepancies
- Monitor and hold data providers accountable, driving root cause analysis and corrective actions
- Ensure full traceability, documentation, and governance of all product master data changes
- Collaborate with MRO Operations, Finance, Customer Support, Engineering, and IT to ensure trusted product data
Requirements
- Bachelor's degree in Engineering, Information Systems, Business, or related field; Master's preferred
- 10+ years of experience in master data management, data governance, or data quality roles within manufacturing or regulated environments
- Strong experience managing serialized product data across ERP, MRO, and CRM systems
- Proven ability to lead offshore teams
- Experience in aerospace engine aftermarket, MRO, or fleet product management
- Familiarity with data governance frameworks, MDM platforms, and data quality tooling
- Very good knowledge of English to read and understand technical documentation and communicate with international colleagues
Full Job Posting
About the role
- The Senior Manager, Product Data Operations is responsible for defining, governing, and executing product data strategy across the aftermarket lifecycle.
- Ensures completeness, accuracy, and integrity of product data used to support MRO, customer support, digital services, and financial processes.
- Leads a global team of offshore data stewards.
What will your day to day look like?
- Accountable for overall performance of Product Data, ensuring SLAs, data quality KPIs, and business expectations are met.
- Define Product Data standards, quality rules, and reference structures.
- Monitor and hold data providers accountable, driving root cause analysis and corrective actions.
- Lead structured investigations into product data discrepancies.
- Ensure full traceability, documentation, and governance of all product master data changes.
- Coach offshore managers for Product Data.
- Work closely with the Transformation Manager to improve the operating model.
- Foster a strong data ownership culture.
- Serve as the senior point of accountability for Product Data within the aftermarket organization.
What do you need to be successful?
- Bachelor's degree in Engineering, Information Systems, Business, or related field; Master's preferred.
- 10+ years of experience in master data management, data governance, or data quality roles within manufacturing or regulated environments.
- Strong experience managing serialized product data across ERP, MRO, and CRM systems.
- Proven ability to lead offshore teams.
- Experience in operating model transformation resulting from digital transformation.
- Proven ability to drive enterprise scale data quality improvements.
- Experience in aerospace engine aftermarket, MRO, or fleet product management.
- Familiarity with data governance frameworks, MDM platforms, and data quality tooling.
- Experience with data lake and warehouse solutions.
- Experience supporting audits, regulatory compliance, and customer data obligations.
- Very good knowledge of English.
What we offer
- Pension and savings plan with employer contributions.
- Group insurance program.
- Opportunities for advancement.
- Merit or recognition program.
- Health and wellness program, including virtual health care.
- Recreational and sports club.
- Nearby daycares.
- Transportation accessibility or public transit program and free parking.
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