Senior Manager, Process Transformation & Large Program Management

As a senior process owner and subject matter expert, you will lead the governance and oversight of large, multi-year process transformation programs supporting Cash, Cheques and Payments ensuring effective program delivery and cross-pillar alignment. You will be the orchestrating lead between executive sponsors, business leaders, and operational teams, coordinating complex initiatives that drive organizational transformation.

You will manage large transformational projects in Cash, Cheques and Payments and direct various stakeholder groups to deliver enterprise-wide transformation benefits while managing stakeholder priorities, program health, and strategic alignment across competing business objectives. This pivotal role combines strategic vision with hands-on operational expertise, positioning you to drive organizational excellence through process optimization, artificial intelligence, automation and advanced reporting and data analytics. Success is consistently delivering on transformational projects that achieve measurable improvements in process efficiency, operator productivity, operational risk reduction, as well as client and employee satisfaction.

Transformation Leadership: Serve as the primary process strategy advisor and lead in cross-functional teams that execute large enterprise process transformation programs supporting RBC’s Cash, Cheques and Payments Operations Centres

Program Management: Plan and govern project delivery by defining scope, priorities, timelines, controls and solution design aligned to program objectives and goals

Data Driven Decision Making: Conduct cross-functional data analysis and process reviews to identify optimization opportunities, building compelling business cases for transformation, maximizing synergies and economies of scale across the enterprise

Process Optimization: Continuously prioritize and solve for transformation opportunities leveraging artificial intelligence, robotic process automation (RPA), innovative technology and digital enablers to streamline fulfillment processes, achieve efficiency gains, reduce risk, increase operator productivity, and improve digitization year-over-year

Risk Management: Design controls and decision frameworks for large-scale, multi-year initiatives to mitigate reputational, financial and operational risk.

Stakeholder Engagement & Stewardship: Build strong relationships across Operations, Global Transaction Banking, Technology, Risk, and multiple Data and Enterprise Transformation teams to ensure transformation projects are successfully delivered on time and on budget

Depth of experience in Cash, Cheques and Payments Processing

Project management accreditations – e.g. PMP, CAPM, CSM, ACP, etc.

Process management accreditations – e.g., LSS Green Belt, CBAP, etc.

Comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation

Executive leaders who support your development through coaching and mentoring opportunities

Ability to make a lasting impact on enterprise-wide transformation initiatives

Work in a dynamic, collaborative, progressive, and high-performing team

World-class training program in financial services

Flexible work/life balance options

Opportunities to drive challenging, meaningful work at the enterprise level

#LI-POST

#TechPJ

Job Skills

Additional Job Details

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.