Senior Manager - Process Excellence

Description and Requirements

• Senior Manager
• Position Title: Senior Manager – Process & Service Excellence
• Location:
• Noida
• Position Summary
• As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations
• Job Responsibilities
• As part of global transformation team:
• Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.
• Conduct current state assessment and design target operating model.
• Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
• Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
• Create business cases supporting the solutions designed for the challenges.
• Create final deliverables for the stakeholders using PowerPoint, Word, Excel
• As part of GSS Transformation Practices
• Contribute to practice building activities – conduct knowledge sharing sessions.
• Coach junior members of the team
• Education, Technical Skills & Other Critical Requirement
• Education
• Graduation from a tier 1-2 institute, preferably MBA
• Experience
• (In Years)
• 8 - 10 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms