Team Leader- Operations

Responsible for managing the IT Server operations for Pune Site

Responsible for Operations, Incident and Problem Management for Server Domain

This position will be the primary lead for all Pune business support activities on server platform , interacting with business, vendors and IT teams in India & US.

Monitors overall server platform performance, including accountability for problem identification and escalation

Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems within business committed SLA’s

L3 Escalation point for end user computing issues (Software/Hardware) from engineering perspective

Understanding of Active Directory configuration, setup and other routine tasks

Coordinating with core team for troubleshooting/installation related to antivirus server, DC, DNS and DHCP

Good understanding of messaging architecture fundamentals (MS Exchange)

Hands on experience for administrating

· Storage devices (Dell EMC NAS, SAN etc),

· Backup solution (Rubrik)

· Virtual Environment (VM ware)

· Server hardware & RAID configuration

· Database clustering ( SQL)

Insure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife