Senior Manager, Pre-Litigation Operations

Oversee the day-to-day operations and overall performance of multiple remote case management teams, leading through the team leads who manage them directly.

Hire, coach, and develop team leads and managers, building their capabilities as people-managers and holding them accountable for their teams' results.

Establish the structure, rituals, and standards that keep your distributed, multi-team group aligned and high-performing.

Run regular leadership meetings, performance reviews, and case reviews to ensure standards, adherence to process, and timely resolution of cases across teams and time zones.

Monitor capacity, workloads, and case distribution across your teams to maintain balance, efficiency, and consistent output.

Partner with firm leadership to translate broader goals and priorities into clear direction for your teams.

Ensure all pre-litigation cases are managed from claims setup and investigation through lien resolution with complete documentation and strict adherence to timelines.

Oversee claim initiation, medical record and billing retrieval, care management, demand preparation, and lien resolution processes across your teams.

Identify and implement process improvements that enhance operational speed, accuracy, and consistency at scale.

Uphold the firm's quality standards in every aspect of documentation, communication, and client interaction.

Support your teams in managing client communication, ensuring empathy, clarity, and responsiveness.

Resolve escalated issues related to treatment, insurance communication, or liens.

Collaborate with attorneys, paralegals, and external providers to ensure cases are well-prepared for negotiation and resolution.