Senior Manager, Pension Knowledge & Enablement

Lead and develop a multi-disciplinary team responsible for pension education, employer enablement, business documentation, and knowledge management.

Develop and execute an integrated pension knowledge and enablement strategy aligned with operational and service priorities.

Oversee the design and delivery of pension administration learning programs for employees and participating employers of the Plan.

Establish clear governance, standards, ownership, and review cycles for business documentation and knowledge resources.

Build and evolve a pension knowledge hub that supports consistent knowledge practices and effective knowledge sharing.

Lead employer education initiatives, including development and rollout of onboarding and ongoing learning materials such as guides, presentations, and self-service resources.

Ensure learning and documentation remain current with Plan provisions, legislation, policies, processes, and systems.

Partner with subject matter experts and business leaders to identify knowledge gaps and translate complex pension concepts into clear, practical content.

Lead knowledge and operational readiness activities for major business, process, and system changes.

Partner with technology teams to improve learning and knowledge solutions, including learning platforms, content management tools, and AI-enabled capabilities.

Develop and monitor key performance indicators related to learning effectiveness, documentation quality, knowledge utilization, and stakeholder satisfaction.

Use operational trends, stakeholder feedback, and performance measures to continuously improve learning effectiveness and delivery.

Coach and develop team members while managing priorities, resource capacity, and commitments.

A university degree in Business, Education, Communications, or a related field.

Five (5) to seven (7) years of relevant progressive experience, including at least three (3) years of people leadership experience.

Experience in pension administration, benefits administration, financial services, learning and development, knowledge management, or another complex regulated environment.

Knowledge of pension administration processes, pension legislation, and pension plan provisions; experience in a defined benefit pension environment is strongly preferred.

Experience leading learning, knowledge management, documentation governance, employer education, or operational readiness initiatives.

Strong people leadership skills, including experience coaching teams, setting priorities, and maintaining engagement through change.

Excellent written and verbal communication skills, with the ability to translate complex information into clear and accessible content.

Strong stakeholder management and collaboration skills, with the ability to build effective partnerships across functions.

A strong client and service mindset, with the ability to understand user needs and design practical learning and knowledge solutions.

Strong attention to detail, reliability, and accountability.

Flexibility and resilience in navigating changing priorities and evolving business needs.

A collaborative, solutions-oriented approach and openness to receiving and acting on feedback.

Strong technology aptitude and the ability to navigate learning, content, collaboration, and knowledge management platforms.

PPAC, CEBS, adult education, instructional design, or related professional certification is considered an asset.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.

A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’ , one of ‘Greater Toronto’s Top Employers’ , and one of the ‘Best Places to Work’ .

Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.