Senior Manager, PCG Training & Development

• 7+ years of progressive experience in Learning & Development, training, operations enablement, change management, financial services, or a related function; experience in investment brokerage or wealth management is strongly preferred.
• Demonstrated experience leading enterprise or branch-facing training programs from needs assessment through design, delivery, measurement, and continuous improvement.
• Strong knowledge of advisor, sales assistant, branch administration, and operational processes within an investment dealer or comparable financial services environment.
• Post-secondary education in Education, Human Resources, Business Administration, Finance, Communications, or a related field; adult education, instructional design, facilitation, project management, or change management certification is an asset.
• Enrollment in or completion of the Canadian Securities Course, Conduct and Practices Handbook, or equivalent industry education is an asset.

Technical and learning capabilities

• Strong facilitation skills across in-person, virtual, webinar, and blended learning formats, with the ability to adapt delivery to diverse audiences and learner needs.
• Experience developing learning assets using tools such as Microsoft 365, PowerPoint, SharePoint, LMS platforms, eLearning authoring software, screen recording tools, and interactive learning technologies.
• Working knowledge of AI-enabled productivity, knowledge management, content development, analytics, or learner-support tools; ability to apply AI responsibly to improve learning quality, accessibility, consistency, and speed.
• Experience with leading or delivering CRM training, preferably with Dynamics CRM.
• Strong analytical skills with the ability to interpret feedback, participation data, business impacts, and learner outcomes to improve programs.

Leadership and interpersonal competencies

• Excellent written and verbal communication skills, including the ability to translate complex operational or regulatory information into clear, practical training and communications.
• Strong stakeholder management skills with the ability to build credibility, influence outcomes, and work effectively with subject matter experts, business leaders, vendors, and cross-functional project teams.
• Exceptional organization, project management, and prioritization skills, with the ability to manage multiple initiatives in a fast-paced and evolving environment.
• High attention to detail, sound judgment, discretion with confidential information, and a client/advisor-focused service mindset.
• Bilingual capability in English and French is an asset.

Desired leadership competencies

• Forward-thinking and curious: looks ahead to emerging learning practices, AI capabilities, industry trends, and branch needs.
• Pragmatic and execution-focused: converts business needs into practical learning solutions that can be adopted quickly and consistently.
• Collaborative and influential: works through others to drive alignment, quality, and adoption across regions and business groups.
• Data-informed: uses learner feedback, training metrics, and business outcomes to refine priorities and improve program effectiveness.
• People-first: supports inclusive, accessible, learner-centered experiences that help associates and advisors succeed.

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Salary Range: $110,000 - 130,000 annually, in addition to competitive performance bonuses/incentives.

Actual compensation will be determined based on skills, experience, internal equity, and other job requirements.

This posting is for an existing vacancy.

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates.

When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates.

To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca.

By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

We may use automated or AI-enabled tools to support parts of our recruitment and screening process, including screening, assessing or selecting applicants where applicable.

These tools help us review applications efficiently, but they do not replace human decision-making.