Senior Manager Operations

What you will do

• In partnership with the Snr Operations Manager, provide strong people leadership for 5 or more Assistant Managers and employees to deliver an exceptional customer experience in an inclusive environment, leading our Health & Dental claims operation team in Bangalore
• Ensure strong employee engagement results, performance management, coaching and development of all employees within Benefits Payment Office
• Ensure all operational objectives are achieved including time service, quality, and productivity for claim adjudication
• Drive a continuous improvement culture to implement solutions that create value
• Embed a mindset that empowers employees to make informed and timely decisions that focus on the customer
• Collaborate with other site leaders on forecasting & capacity planning and ensuring appropriate resources are in place to efficiently and effectively deal with claims volume and service objectives to ensure consistent national delivery of service
• Ensure strong training delivery to enhance employee skills and capabilities to deliver against business objectives
• Manage and maintain site operating budget – ensuring prudent financial management of related expenses.
• Ensure adherence to compliance protocols & ‘satisfactory’ audits are achieved

What you will bring