Senior Manager
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About the Role
The Transition Center of Excellence (CoE) resource will be responsible for ensuring that all transitions across the organization are executed in alignment with defined methodologies, governance frameworks, and compliance standards. The role focuses on driving consistency, quality, and continuous improvement across the transition lifecycle. The resource will review project milestones and “Go/No-Go” stages, identify and address pain points, and ensure that lessons learned and best practices are captured and institutionalized. In addition, the resource is expected to develop and implement training and development programs for Transitions resources.
Full Job Posting
Responsibilities
- Primary Internal Interactions Primary External Interactions
- Transitions Reviews. Program Leads, Transitions Managers
- Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
- Building Capability in Transitions Function. Other members of Corporate Transitions Team, Operating Leads, Quality and PE team
- Training and Development. Program Leads, Transitions Managers, Training function, external vendors as needed
- The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes, if required.
- - Transitions Reviews. Program Leads, Transitions Managers - Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis - Building Capability in Transitions Function. Other members of Corporate Transitions Team, Operating Leads, Quality and PE team - Training and Development. Program Leads, Transitions Managers, Training function, external vendors as needed The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes, if required.
Qualifications
- Education Requirements
- Graduate / Post Graduate in any stream
- PMP, PgMP, PRINCE2 certification (preferred)
- Work Experience Requirements
- 10+ years of experience, most of which should be in BPO environment
- 5+ years of BPO experience should be in Transitions
- 3+ years of core Project Management/ Solutioning experience.
- Should have hands-on experience of migrating processes
- Program Management experience of a small to medium size engagement
- - Graduate / Post Graduate in any stream - PMP, PgMP, PRINCE2 certification (preferred) Work Experience Requirements - 10+ years of experience, most of which should be in BPO environment - 5+ years of BPO experience should be in Transitions - 3+ years of core Project Management/ Solutioning experience. - Should have hands-on experience of migrating processes - Program Management experience of a small to medium size engagement
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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