Senior Manager, Lighthouse Leader - Firm-Wide Services
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Key skills for this role
About the Role
BDO Canada seeks a Senior Manager to serve as strategic integrator and innovation quarterback across Firm-Wide Services, driving AI, automation, and modernization. The role bridges innovation, technology, and functional leadership to evolve enabling functions.
Key Skills for This Role
Responsibilities
- Identify and prioritize innovation and AI opportunities across FWS departments
- Lead efforts to proactively identify and embed AI and automation into business process design and redesign
- Align people, processes, and systems with the firm’s technology roadmap
- Develop playbooks to replicate successful pilots and quantify measurable impact
- Support HR and L&D teams in defining skills of the future and creating learning pathways
- Participate in key vendor relationships (e.g., Workday) to ensure roadmap alignment
- Translate functional priorities into actionable inputs for the firm’s technology roadmap
- Identify integration opportunities and ensure governance, security, and reliability remain foundational
- Build and lead a Digital Champions Community and establish an FWS Lab of certified citizen developers
- Track and report progress on innovation, automation, and AI adoption across FWS
- Present outcomes, ROI, and improvement recommendations to I&C and functional leadership
- Continuously refine priorities based on business impact and learning
Requirements
- Strong experience in identifying and prioritizing innovation and AI opportunities across departments
- Experience leading efforts to embed AI and automation into business process design and redesign
- Experience in aligning people, processes, and systems with technology roadmaps
- Experience in participating in vendor relationships to ensure roadmap alignment
- Experience in building and leading a Digital Champions Community and establishing a lab of certified citizen developers
- Ability to prioritize workloads and manage multiple tasks and deadlines
Full Job Posting
Your Opportunity
- The Firm Wide Services (FWS) Lighthouse Leader serves as the strategic integrator and innovation quarterback across Firm Wide Services.
- This role bridges Innovation & Change, Technology, and Functional Leadership teams.
- The leader will drive adoption of AI, automation, and modernization within BDO’s operational functions.
Key Responsibilities
- Identify and prioritize innovation and AI opportunities across FWS departments.
- Lead efforts to embed AI and automation into business process design and redesign.
- Align people, processes, and systems with the firm’s technology roadmap.
- Develop playbooks to replicate successful pilots and quantify measurable impact.
- Support HR and L&D teams in defining skills of the future.
- Participate in key vendor relationships (e.g., Workday).
- Translate functional priorities into actionable inputs for the technology roadmap.
- Identify integration opportunities and ensure governance, security, and reliability.
- Build and lead a Digital Champions Community and establish an FWS Lab.
- Track and report progress on innovation, automation, and AI adoption.
- Present outcomes, ROI, and improvement recommendations.
- Continuously refine priorities based on business impact.
Your Experience And Education
- Strong experience in identifying and prioritizing innovation and AI opportunities across departments.
- Experience leading efforts to embed AI and automation into business process design and redesign.
- Experience in aligning people, processes, and systems with technology roadmaps.
- Experience in participating in vendor relationships to ensure roadmap alignment.
- Experience in building and leading a Digital Champions Community and establishing a lab of certified citizen developers.
- Ability to prioritize workloads and manage multiple tasks and deadlines.
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