Senior Manager, Infrastructure Engineering

What You Will Do

• Lead, mentor, and grow a distributed team of network, cloud, and systems engineers, including hiring, performance management, career development, and succession planning.
• Own capacity planning for the team across all four demands on its time: on-call, project delivery, KTLO, and incident response. Make the trade-offs explicit, and say no clearly when the math does not work.
• Translate technical roadmaps set by Staff+ engineers and TPMs into staffing plans, sequencing, and realistic commitments, and flag early when scope and capacity have diverged.
• Run a service and operations team to a high standard: on-call rotations that are humane and sustainable, clear escalation paths, defined ownership, and follow-through on action items after every incident.
• Ensure the team is well prepared for major incidents, including trained and confident Incident Commanders, rehearsed escalation and communication paths, and blameless post-incident review that actually changes the system.
• Hold the team to its engineering standards, including Infrastructure-as-Code, Git-based change management, peer review, documentation, and monitoring, understanding why these patterns matter operationally and what good looks like, while trusting your engineers on the implementation.
• Set the norms for transparency and communication that let a distributed team operate safely and with confidence: written-first, decisions recorded, status visible without anyone having to ask.
• Partner with studio, SRE, and security teams as their operational counterpart, shaping capacity plans, launch readiness, and support models well ahead of ship dates.
• Own cloud spend and datacenter capacity for your area, with clear forecasting, allocation, and optimization practices.
• Represent infrastructure to leadership and to non-technical stakeholders through concise written updates, clear risk framing, and honest status.
• Manage vendor and partner relationships alongside procurement and contract cycles, including evaluation, negotiation support, and performance review.
• Build follow-the-sun coverage and healthy working norms across sites, so the team scales without burning out.
• Who We Think Will Be a Great Fit