Senior Manager, Growth Operations & Merchant Enablement
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Key skills for this role
About the Role
Questrade Financial Group seeks a Senior Manager to lead merchant lifecycle operations, training strategy, and Salesforce optimization. The role requires 5-8+ years in sales operations or enablement, with a focus on AI-driven process improvement and cross-functional coordination.
Key Skills for This Role
Responsibilities
- Own the merchant experience for the first three months, ensuring a world class onboarding journey
- Overhaul existing training documentation and introduce modern, scalable learning tools
- Lead migration of merchant onboarding in a Flexiti 2.0 world, establishing a Control Tower for cross functional visibility
- Act as strategic lead for Salesforce, managing current state assessments and architecting future state workflows
- Lead establishment and cleanup of SOPs, moving to a centralized, governed environment
- Partner with PM, Implementation, Marketing, Product, and Risk to coordinate launch and training of new initiatives
- Manage, mentor, and grow a team of operations and enablement professionals
Requirements
- 5 8+ years of experience in Sales Operations, Enablement, or Merchant Success
- Proven track record of building or revamping training and onboarding programs in a B2B or FinTech environment
- Comfortable with AI tooling and exploring tools to improve workflows
- Client or merchant facing experience
- Execution focused, comfortable navigating ambiguity
Full Job Posting
Company Overview
- Questrade Financial Group provides securities, foreign currency investment, managed portfolios, mortgages, real estate services, and financial services.
- The company combines human centric collaboration with AI driven innovation to redefine financial services.
What's in it for you
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days
- Competitive compensation and benefits packages
- Hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
Key Responsibilities
- Own the merchant experience for the first three months, ensuring a world class onboarding journey
- Overhaul existing training documentation and introduce modern, scalable learning tools including high quality video content and interactive modules
- Lead migration of merchant onboarding in a Flexiti 2.0 world, establishing a Control Tower for cross functional visibility
- Act as strategic lead for Salesforce, managing current state assessments and architecting future state workflows
- Provide guidance on Salesforce coding and logic to ensure the system supports the sales team’s needs
- Lead establishment and cleanup of SOPs, moving away from fragmented systems into a centralized, governed environment
- Partner with PM, Implementation, Marketing, Product, and Risk to coordinate launch and training of new initiatives
- Manage, mentor, and grow a team of operations and enablement professionals
Qualifications
- 5 8+ years of experience in Sales Operations, Enablement, or Merchant Success
- Proven track record of building or revamping training and onboarding programs in a B2B or FinTech environment
- Tech savvy, comfortable with AI tooling
- Merchant centric with client or merchant facing experience
- Execution focused, comfortable navigating ambiguity and cleaning up legacy systems
Compensation Information
- Base salary range: CAD 140,000 CAD 160,000
- Final compensation package commensurate with experience, skills, and geographic location
- Includes comprehensive benefits plan and competitive incentive (bonus) program for Full Time Permanent roles
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