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Senior Manager, CMDB and Data Analytics
Ahold Delhaize USA
Quincy, USA
Full-time
Senior · 10+ years experience
Hybrid
USD 120960-181440 yearly / year
Discovered 3 days ago
ServiceNowServiceNow Performance Analytics
Free
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- Define and execute the CMDB strategy, roadmap, and maturity plan aligned with ServiceNow platform objectives.
- Establish governance processes, standards, and controls for configuration management and Common Service Data Model (CSDM) adoption.
- Establish data ownership and accountability models across business and technology teams that will be incorporated into a configuration management plan, data certification programs, policies for CI lifecycle management, and audit and governance reviews.
- Monitor and manage operational KPIs including CMDB Health, CI completeness, correctness, compliance, and relationship integrity identifying trends and driving improvements in team execution.
- Collaborate cross-functionally with Product, Engineering, Infrastructure, Asset, Security and ITSM teams to ensure data, relationships, and reporting are available to enable service management and operational excellence.
- Lead, coach, and develop a team of CMDB administrators and analysts, data and anlalytics specialists, and governance specialists.
- Identify and recommend opportunities to automate reporting and data quality management activities.
- Establish and ensure compliance with process standards, governance requirements, operational controls, and security-first practices across all support activities.
- Manage budgets, vendor relationships, staffing models, and resource planning in support of goals and performance commitments.
- Act as a trusted operational partner to leadership by translating business use cases and ServiceNow capabilities into clear insights and improvement actions, serving as primary escalation point for CMDB governance and analytics-related issues/requests.
- Establish a ServiceNow analytics strategy that provides meaningful insights into platform usage, service performance, operational health, and business outcomes.
- Develop executive dashboards and KPI reporting for platform performance and service management processes.
- 10+ years of progressive technology experience with a demonstrated track record of delivering operational outcomes
- 8+ years in configuration management, data governance, ServiceNow experience or IT Operations
- 3+ years of direct or indirect people leadership experience, including coaching, onboarding, and performance management
- 3+ years supervising technical teams or managing ServiceNow CMDB, CSDM, Discovery, Service Mapping, and governance practices
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