Senior Manager, Client Development

We are looking for a success-driven leader with an ambition for cultivating strong client relationships, coaching excellence in clienteling and driving client loyalty to the brand.

This role has a defining focus on client recruitment, retention, and elevation and the candidate embodies strong skills in the development, mentorship, and refinement of luxury clienteling behaviors.

Fundamental to this role is the responsibility for training and reinforcement of KPIs, CRM behaviors, targeted selling, clienteling coaching and building a relevant and client-centric outreach plan, ultimately delivering the best client experience possible and generating growth.

The ideal candidate will have the ability to manage the complexity of a multi-store region as well as experience balancing strategic activities to ensure Client Development objectives are integrated into selling strategies and event concepts.

Job responsibilities

• Lead regular 1-1 conversations with client advisors related to client journey mapping, understanding client needs, identifying opportunities, and coaching on client relationship development.
• Lead efforts of Client Development within the identified market, strengthening the ability of our store teams to recruit and retain clients through effective outreach and relationship building.
• Facilitate execution of all clientele actions at the store level while upholding brand standards of excellence.
• Actively look for strategies to increase customer traffic and client development. Ideate local boutique activations, review nominations for gifting and events within determined region.
• Facilitate business introductions and launch initiatives to recruit local clients through partnerships, personal networks, client networks, etc.
• Collaborate with Training and CRM on opportunities to reinforce positive clienteling behaviors and identify opportunities for improvement. Reinforce client outreach and engagement expectations and empower the team to achieve goals.
• Maintain strong partnerships with CRM, Events, High-End and Training teams to drive in-store client strategy and ensure quality data capture, in alignment with regional store priorities. Share client feedback and sales opportunities.
• Ensure client details and qualitative information are properly recorded.
• Monitor Store database for appropriate client allocation and reassignment.
• Interpret client trends, share insights and indicators about sales generated by appointments, as well as qualitative feedback about client development activities.