Senior Manager, Client Delivery

As a Senior Manager, Client Delivery, you’ll lead a team of technical professionals responsible for delivering high-quality R&D tax credit claims for companies across Canada and the U.S. You’ll combine people leadership, strategic client advisory, and operational oversight to ensure your team and portfolio consistently deliver strong outcomes.

This is a senior, highly visible role with meaningful ownership across team performance, client relationships, claim quality, revenue, renewals, and portfolio profitability. You’ll help clients navigate complex claim strategies and audits while coaching your team, allocating resources, resolving delivery challenges, and creating an environment where people can do their best work.

You’ll also help shape how Boast’s Client Delivery function grows. Working closely with Product, Sales, Pre-Sales, Finance, and senior leadership, you’ll identify opportunities to strengthen delivery processes, improve the Boast platform, expand client value, and scale a more effective technology-enabled service.

This role is ideal for an experienced R&D tax credit leader who enjoys balancing people, clients, commercial priorities, complex delivery work, and wants the opportunity to influence both immediate results and the future of the function.

📍 Location: Hybrid role, ideally based in Montreal, with regular in-person collaboration approximately once per week 🗣️ Language: Professional fluency in French and English is required .

Professional fluency in French and English is required

7+ years of practitioner experience with deep domain knowledge in one or more R&D tax credit or government incentive programs

4+ years of experience working within STEM industries

4+ years of management experience in tax credits, grant funding, government incentives, or a similar client advisory environment

Demonstrated experience leading and developing teams, managing performance, and creating clear development opportunities for others

A strong track record of managing complex client portfolios and delivering concurrent claims successfully

Experience representing and supporting clients through audits or government reviews, with strong knowledge of claim strategy, compliance, documentation, and delivery risk

Strong commercial judgment, including experience supporting client growth, renewals, account health, profitability, or business development

Exceptional communication, presentation, and relationship-management skills, including the ability to lead workshops and communicate complex information to technical teams, executives, and other stakeholders

Familiarity with project management tools such as JIRA, Asana, GitHub, ClickUp, Linear, or Notion; accounting systems such as QuickBooks, FreshBooks, or Oracle NetSuite; and payroll systems such as Ceridian or Wagepoint

The organizational judgment and resilience needed to manage competing priorities, resolve complex problems, and meet multiple deadlines in a fast-moving environment

A collaborative, improvement-oriented approach and the ability to lead or contribute as the situation requires

Ability to travel occasionally for client meetings, conferences, or team collaboration