Senior Manager, Business Account Management

Overview

• Like getting paid to drink coffee, think big, and hang out with exciting businesses?
• Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth and, most importantly, get the results they need.
• Then you might want to consider joining our over-caffeinated business team, who are the heartbeat of Tap Payments.
• br>As a Tapster you will:/strong>
• Lead, mentor, and develop the Account Management Function, ensuring alignment with company objectives and team performance goals.
• Develop and implement account management strategies that focus on enhancing merchant experience, improving retention, and increasing Gross Transaction Value (GTV).
• Monitor team performance metrics and ensure consistent delivery of high-quality client support and solutions.
• Serve as the escalation point for key enterprise accounts, ensuring rapid resolution of complex issues while maintaining strong client relationships.
• Conduct executive-level engagements with enterprise clients, promoting collaboration and long-term partnerships.
• Oversee the implementation of SLAs and retention strategies for strategic accounts.
• Collaborate with cross-functional teams, including technical, product, and operations teams, to resolve escalated issues and implement process improvements.
• Drive the adoption of tools, processes, and reporting mechanisms that enhance team efficiency and client satisfaction.
• Ensure internal alignment to optimize payment cycles and implement scalable solutions.
• Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth.
• Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants.
• Oversee reporting processes, providing data-driven recommendations to both clients and internal teams.
• Identify opportunities for process improvement within the account management function.
• Share insights with leadership to influence product development, features, or services based on client feedback.
• Implement team training and upskilling initiatives to ensure ongoing excellence in enterprise account management.