Manager, Business Account Management
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About the Role
Develop account management strategies, enhance client relationships, analyze performance, and drive retention and upselling in a fast-paced environment.
Key Skills for This Role
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Overview
- br>As a Tapster you will:/strong>
- Develop and implement account management strategies that focus on enhancing merchant experience, improving retention, and increasing Gross Transaction Value (GTV).
- Ensure consistent delivery of high-quality client support and solutions.
- Serve as the escalation point for key enterprise accounts, ensuring rapid resolution of complex issues while maintaining strong client relationships.
- Conduct executive-level engagements with enterprise clients, promoting collaboration and long-term partnerships.
- Oversee the implementation of SLAs and retention strategies for strategic accounts.
- Collaborate with cross-functional teams, including technical, product, and operations teams, to resolve escalated issues and implement process improvements.
- Drive the adoption of tools, processes, and reporting mechanisms that enhance team efficiency and client satisfaction.
- Ensure internal alignment to optimize payment cycles and implement scalable solutions.
- Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth.
- Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants.
- Oversee reporting processes, providing data-driven recommendations to both clients and internal teams.
- Identify opportunities for process improvement within the account management function.
- Share insights with leadership to influence product development, features, or services based on client feedback.
- Ensure ongoing excellence in enterprise account management.
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