Senior Manager - Benefits Operations

Drive & achieve productivity enhancements

Own weekly/monthly management reports & highlight relevant gaps &/or concerns

Oversee migration & stabilization of new processes

Periodically review process & regulatory requirements & ensure compliance

Review FTE requirements, shift plans & capacity planning

Initiate, Execute & Facilitate process improvement initiatives/projects

Integrate domain knowledge & business understanding to create superior solutions for the client

Must clear at least one certification a year

People Management:

Conduct regular meetings with team leaders & resolve concerns

Conduct skip level meetings with team members & resolve escalations

Own rewards & recognition schemes for assigned processes/teams

Oversee L&D trainings for self & team leaders

Oversee staff domain certifications

Ensure completion of process certifications by all staff (Team leads & associate ) within pre defined timelines

Liaise with recruitment team for recruiting new team members

Identify & facilitate movements within the division for team leads

Customer Service & SLA Delivery:

Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes

Manage client relationships and escalations

Strategic Initiatives

Explore opportunities to move processes to the GSC satellite office

Participate in special projects/organization wide initiatives

Qualifications:

Education : Major : Post graduation in any discipline Degree: Master

Licenses/Certificates : Related industry certifications preferred

Skills and Competencies:

Strategic Thinking

People Management

Transformational Leadership

Process Focus

Client Management

Innovation Focus

Ability to learn & drive change

Impact & Influence

Work Experience :

Minimum six years of experience in the ITES sector

Minimum 5 years of experience in a managerial role

(Must have experience in managing a span over 30)

Graduate from a recognized university & relevant

Relevant healthcare experience.

Prior work experience in UK Insurance domain

Onsite transition experience

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)