AI Support Manager

Maintains application systems that are beyond the development stage and running in the daily operations of the firm.

May have overall ownership of a product or app, gathering requirements, managing and prioritizing changes.

Specializes in configuring and supporting applications (e.g.

SaaS).

Manages a team of Professionals, more senior level Support staff, larger group of off-shore/contract resources or some combination of these groups.

May have supervisors reporting to them.

typically include:

• Setting goals and objectives for team members for achievement of operational results.
• Handling problems that are sometimes difficult and moderately complex.
• Ensuring compliance policies, and procedures are understood and followed.

• University Degree and minimum 5 years prior relevant experience, or equivalent experience.

• System architecture and integration
• Communication and stakeholder management skills
• Root cause analysis
• Product development management
• App development/programming
• Product technical, configuration, and administration knowledge
• Agile development
• Project management

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

For more information, visit our Benefits page .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)