Senior Manager/Associate Director - Lending Process Audit

Company and opportunity

Audit and control responsibilities

• Define and execute a risk-based audit plan across the lending business.
• Conduct audits across the lending lifecycle from acquisition to collections.
• Review telesales, digital journeys, KYC, documentation, underwriting, disbursement, servicing and collections.
• Identify control gaps, process deviations, leakage, fraud risks and operational inefficiencies.
• Conduct root cause analysis and distinguish systemic issues from individual exceptions.
• Audit lending-partner, vendor, agency and other third-party processes.
• Evaluate adherence to policies, SLAs, regulatory requirements and approved operating processes.

Analytics and remediation

• Build data-driven exception monitoring and continuous audit mechanisms.
• Partner with Data, Risk, Compliance, Product, Technology and Operations teams to identify emerging risks.
• Drive closure of audit observations through corrective and preventive action plans.
• Track remediation effectiveness and prevent recurrence of issues.
• Identify opportunities to simplify processes, strengthen controls and improve efficiency.
• Develop dashboards and governance mechanisms for findings, risk themes, ageing and remediation.
• Support senior leadership with independent insights on lending process health and operational risks.

Required experience

• 7–15 years of experience in lending, fintech, NBFCs, banking, Big 4, consulting, internal audit, risk or process assurance.
• Strong experience in process audit, operational risk, internal controls, lending operations or business process transformation.
• Understanding of sourcing, KYC, underwriting, disbursement, servicing and collections.
• Strong knowledge of risk-based audit, root cause analysis, control frameworks and process improvement.
• Strong analytical, written and verbal communication skills.
• Ability to influence process changes, take ownership and work independently.
• Strong understanding of regulatory and compliance requirements for lending businesses.

Preferred background

• Experience auditing outsourced or partner-led operations is advantageous.
• An MBA or relevant professional qualification is preferred.
• IIT or IIM background and a strong academic track record are preferred.
• Candidates from fintechs, digital lending platforms, NBFCs, banks, consulting firms or high-growth financial services businesses are preferred.
• Startup, founder, co-founder, founding-team or early-stage business-building experience is particularly valued.

Why join Khatabook

• Build the process assurance framework for a rapidly scaling lending business.
• Influence process quality, risk management, customer experience and business efficiency.
• Help create a modern, analytics-led audit and control function.

About Khatabook