Senior Manager, Application Support & Data Platforms

The CIO Production Management team provides critical business and technical support across the Chief Information Officer (CIO) organization which comprises of Securities, Markets, Banking, and Functions, Wealth, US Commercial Cards and the Enterprise Data Office, working collaboratively to ensure our platforms and services operate seamlessly for our clients—whenever and wherever they need them. We act as highly skilled and trusted partners to our businesses.

As part of our team, you will help deliver world-class client experience by applying engineering discipline, innovation, continuous learning, and strong risk management across our systems and user environments. We collaborate daily with a diverse set of stakeholders, working both to solve issues and to anticipate and prevent them before they occur.

Citi’s global network of people, data, and relationships empowers us to identify opportunities, manage risks, and connect insights in ways others cannot. Our people make all the difference. We are a forward‑thinking organization, looking for ambitious, collaborative professionals who seek to elevate how work gets done. In return, we offer meaningful work, a supportive environment, clear career progression pathways, and competitive benefits.

This position is part of the Data Solutions Production Management team, based in Chennai or Pune Locations specifically supporting the NAM Consumer Data Platform Applications. You will contribute to a globally distributed team spanning Chennai, Pune, and Irving Locations collectively providing 24/7 support for our enterprise-critical applications. Success in this role requires close collaboration with Level 1 Support, Application Development, Infrastructure teams, Operations and Product Owners.

The SVP C14, Group Manager, serves as the APAC regional lead for NAM Consumer Data Platform applications in production management focusing on support responsibilities for large number of Consumer Data Platform applications, accountable for overseeing complex, critical, and large-scale professional disciplinary areas. This pivotal role leads and directs multiple teams of professionals, requiring a comprehensive understanding of cross-functional interactions and the profound business impact of technical contributions. The Manager holds full accountability for departmental outcomes, exercising strategic control over resources, policy formulation, and short-to-medium-term planning. Exceptional senior-level communication and negotiation skills are paramount, encompassing full responsibility for people management, including performance evaluation, compensation, hiring, and budget approval.

Responsibilities:

Demonstrates an in-depth understanding of how Data Applications support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.

Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management, disaster recovery, Vulnerability management and knowledge sharing practices.

Leverage and embrace AI Solutions for various Production management use cases for improving productivity, MTRS, and

Guide development teams on application stability and supportability improvements.

Formulate and implement a framework for managing capacity, throughput and latency.

Define and implement application on-boarding guidelines and standards.

Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.

Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.

Implement strong governance and have a keen eye for operational metrics and support organization goals for stability and optimizations

Strong engagement related to vendor management and maintain a strong oversight on governance related to vendor performance.

Evaluates subordinates' performance and makes decisions on pay increases, hiring, termination and other personnel actions.

Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program

Influences and negotiates with senior leaders (across functions); may communicate with external parties

Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Performs other duties and functions as assigned including review of Cross boarded data restrictions and adherence

Strong collaboration and people management skills

Strong leadership qualities and ability to build and drive high-performance culture in the organization

Engage with Vendor relationship management including oversight for all vendor resources.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Bachelor’s/University degree, Master’s degree preferred

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