Senior Learning & Development Specialist, Support

Design and build training assets from start to finish using AI tools and practices to draft, structure, and produce learning content.

Raise the quality bar across our learning materials, setting the standard for clarity and accuracy.

Refine the processes that keep our learning materials cutting edge and relevant as product and process change.

Manage stakeholders and SMEs — including senior directors — through intake and review, gathering source content and keeping accuracy checks moving.

Run several projects at once without letting quality or timelines slip.

Creatively problem-solve custom training solutions, including for tricky or objection-prone scenarios.

Contribute to the team's content strategy; bring vision and energy.

Stellar writing and copy editing skills on your own, without AI.

5+ years of experience and executive presence — comfortable presenting to and partnering with senior stakeholders.

Formal education and/or significant experience in adult learning design, ideally including technical program design (both large builds and smaller, one-off content).

Hands-on experience with AI tools and prompt writing, with real examples of using them to produce quality content.

A track record of designing and scaling programs end-to-end.

Exceptional stakeholder management and communication skills.

Sharp attention to detail, strong time management, and the ability to hold multiple projects at once, finding creative compromises when priorities compete.

Google Workspace

GitHub

VS Code

Claude Code

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

Care deeply about what you do and about making commerce better for everyone

Excel by seeking professional and personal hypergrowth

Keep up with an unrelenting pace (the week, not the quarter)

Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change

Bring critical thought and opinion

Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do

Embrace differences and disagreement to get shit done and move forward

Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.