Senior Learning & Development Specialist, Support

Design and build training assets from start to finish using AI tools and practices to draft, structure, and produce learning content.

Raise the quality bar across our learning materials, setting the standard for clarity and accuracy.

Refine the processes that keep our learning materials cutting edge and relevant as product and process change.

Manage stakeholders and SMEs — including senior directors — through intake and review, gathering source content and keeping accuracy checks moving.

Run several projects at once without letting quality or timelines slip.

Creatively problem-solve custom training solutions, including for tricky or objection-prone scenarios.

Contribute to the team's content strategy; bring vision and energy.

Stellar writing and copy editing skills on your own, without AI.

5+ years of experience and executive presence — comfortable presenting to and partnering with senior stakeholders.

Formal education and/or significant experience in adult learning design, ideally including technical program design (both large builds and smaller, one-off content).

Hands-on experience with AI tools and prompt writing, with real examples of using them to produce quality content.

A track record of designing and scaling programs end-to-end.

Exceptional stakeholder management and communication skills.

Sharp attention to detail, strong time management, and the ability to hold multiple projects at once, finding creative compromises when priorities compete.