Senior Key Account Manager
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Key skills for this role
About the Role
Aon seeks a Senior Key Account Manager to lead the Health & Benefits portfolio in the Western Region of Saudi Arabia. The role involves managing strategic client relationships, driving business growth, and leading a team to deliver exceptional service.
Key Skills for This Role
Responsibilities
- Manage and oversee a portfolio of major and strategic Health & Benefits clients
- Develop and maintain strong relationships with key decision makers and stakeholders
- Lead renewal negotiations and retention strategies for assigned accounts
- Identify opportunities for cross selling and upselling additional services and solutions
- Act as the primary escalation point for complex client issues
- Support the implementation of regional and business strategies
- Monitor portfolio performance and drive achievement of revenue, retention, and profitability targets
- Ensure consistent service standards across all client accounts within the region
- Provide guidance, coaching, and support to Account Managers, Account Handlers, and Client Service teams
- Foster a collaborative and high performance culture
- Support prospect meetings, client presentations, and tender submissions
- Ensure adherence to company policies, procedures, and regulatory requirements
Requirements
- Bachelor’s degree in business, Finance, Insurance, Human Resources or a related discipline
- Significant experience within employee benefits, health insurance, benefits consulting or insurance brokerage
- Previous people leadership experience with responsibility for coaching and developing teams
- Strong understanding of the Saudi Arabian health insurance and employee benefits market
- Demonstrated ability to manage senior client relationships and complex stakeholder environment
- Strong commercial, analytical and negotiation skills
- Excellent written and verbal communication skills in English; Arabic is advantageous
Full Job Posting
Job Purpose
- The Senior Key Account Manager is responsible for leading and developing the Health & Benefits portfolio across the Western Region while managing a portfolio of strategic clients.
- The role focuses on client retention, business growth, service excellence, and team leadership to ensure the successful delivery of H&B solutions and achievement of business objectives.
Key Responsibilities
- Manage and oversee a portfolio of major and strategic Health & Benefits clients
- Develop and maintain strong relationships with key decision makers and stakeholders
- Lead renewal negotiations and retention strategies for assigned accounts
- Identify opportunities for cross selling and upselling additional services and solutions
- Act as the primary escalation point for complex client issues
- Support the implementation of regional and business strategies
- Monitor portfolio performance and drive achievement of revenue, retention, and profitability targets
- Ensure consistent service standards across all client accounts within the region
- Provide guidance, coaching, and support to Account Managers, Account Handlers, and Client Service teams
- Foster a collaborative and high performance culture
- Support prospect meetings, client presentations, and tender submissions
- Ensure adherence to company policies, procedures, and regulatory requirements
Required Experience & Qualifications
- Bachelor’s degree in business, Finance, Insurance, Human Resources or a related discipline
- Significant experience within employee benefits, health insurance, benefits consulting or insurance brokerage
- Previous people leadership experience with responsibility for coaching and developing teams
- Strong understanding of the Saudi Arabian health insurance and employee benefits market
- Demonstrated ability to manage senior client relationships and complex stakeholder environment
- Strong commercial, analytical and negotiation skills
- Excellent written and verbal communication skills in English; Arabic is advantageous
Key Competencies
- Client Focus
- Leadership & People Development
- Commercial Acumen
- Strategic Thinking
- Relationship Management
- Collaboration & Influencing
- Planning & Organizing
- Decision Making
- Problem Solving
- Operational Excellence
Success Measures
- Achievement of revenue and retention targets
- Client satisfaction and relationship strength
- Team engagement and development outcomes
- Service delivery quality and operational performance
- Compliance with governance and regulatory requirements
- Successful acquisition of new business opportunities
- Effective management of insurer and market relationships
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