Senior Key Account Manager
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Key skills for this role
About the Role
Aramex is seeking a Senior Key Account Manager in Doha to manage key client relationships and drive business growth. You will develop account strategies, negotiate contracts, and coordinate with operations to deliver customized logistics solutions.
Key Skills for This Role
Responsibilities
- Develop account plans and strategies to achieve sales targets and objectives
- Foster long term partnerships with clients to enhance loyalty and retention
- Prepare and present performance reports to clients and senior management
- Manage project timelines and deliverables for key account initiatives
- Ensure compliance with contractual obligations and service level agreements (SLAs)
- Coordinate with operations and supply chain teams to meet client expectations
- Identify and resolve potential issues proactively to maintain client satisfaction
- Provide training and support to clients on Aramex services and tools
- Collaborate with marketing to develop targeted campaigns for key accounts
- Conduct benchmarking studies to ensure competitive service offerings
- Stay updated on industry trends and best practices to drive continuous improvement
- Develop and manage strategic relationships with key clients to drive business growth
Requirements
- Bachelor’s degree in business administration, Supply Chain or a related field
- 5 7 years’ experience in account management or sales, with a focus on logistics or supply chain
- Strong proficiency in Microsoft Office and CRM software
- Proven track record of managing key accounts and achieving revenue growth
- Experience in developing and maintaining strategic relationships with clients
- Strong understanding of logistics and supply chain processes and best practices
- Demonstrated ability to analyze market trends and apply insights to account strategies
- Experience in negotiating contracts and managing pricing agreements with clients
- Previous experience in a customer facing role, ensuring exceptional service delivery
Full Job Posting
Purpose of the Job
- This role plays a pivotal role in the growth and sustainability of Aramex's client relationships by managing the needs of key accounts and aligning them with the company's strategic objectives.
Job Description
- Develop account plans and strategies to achieve sales targets and objectives.
- Foster long term partnerships with clients to enhance loyalty and retention.
- Prepare and present performance reports to clients and senior management.
- Manage project timelines and deliverables for key account initiatives.
- Ensure compliance with contractual obligations and service level agreements (SLAs).
- Coordinate with operations and supply chain teams to meet client expectations.
- Identify and resolve potential issues proactively to maintain client satisfaction.
- Provide training and support to clients on Aramex services and tools.
- Collaborate with marketing to develop targeted campaigns for key accounts.
- Conduct benchmarking studies to ensure competitive service offerings.
- Stay updated on industry trends and best practices to drive continuous improvement.
- Develop and manage strategic relationships with key clients to drive business growth.
Job Requirements Experience and Education
- Bachelor’s degree in business administration, Supply Chain or a related field.
- 5 7 years’ experience in account management or sales, with a focus on logistics or supply chain.
- Strong proficiency in Microsoft Office and CRM software.
- Proven track record of managing key accounts and achieving revenue growth.
- Experience in developing and maintaining strategic relationships with clients.
- Strong understanding of logistics and supply chain processes and best practices.
- Demonstrated ability to analyze market trends and apply insights to account strategies.
- Experience in negotiating contracts and managing pricing agreements with clients.
- Previous experience in a customer facing role, ensuring exceptional service delivery.
Leadership Behaviors
- Building Outstanding Teams
- Collaborate & break silos
- Execution & Accountability
- External focus
- Growth mindset
- Inclusion
- Innovation
- Setting a clear direction
- Simplification
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