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Senior IT Support Engineer
Dicetek LLC
Dubai, UAE
Contract
Mid-Senior
Onsite
Discovered Today
IT supportDesktop supportEnd-user computingWindowsmacOSiOS
Free
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IT supportDesktop supportEnd-user computing
Role Overview
Provide senior-level IT support across hardware, software, network, desktop, and end-user computing issues.
Support end users, meeting room technology, vendors, and internal teams as required.
Key Skills for This Role
IT supportDesktop supportEnd-user computingWindowsmacOSiOS
Full Job Posting
Job Description
Provide senior-level IT support across hardware, software, network, desktop, and end-user computing issues.
Support end users, meeting room technology, vendors, and internal teams as required.
Responsibilities
- Provide technical support for hardware, software, and network issues.
- Troubleshoot and resolve complex desktop and application problems.
- Manage and maintain laptops, desktops, printers, and iOS devices.
- Support Windows/macOS, Outlook/O365, Intune, Apple Business Manager, Jamf, Next Think, and common enterprise applications.
- Support meeting room devices and coordinate with vendors and internal teams.
- Mentor junior IT staff and provide technical guidance.
Qualifications and Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 4–7 years of hands-on experience in IT support, desktop support, end-user computing, or a similar role.
- Mac and iOS experience is mandatory.
- Basic understanding of security software and Active Directory is expected.
Other Requirement
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