Senior IT Support Engineer

Own Okta administration, including SSO configuration, SCIM provisioning, MFA policies, lifecycle management, group design, role management, and authentication troubleshooting.

Drive joiner, mover, and leaver workflows, including process design, automation, and continuous improvement.

Lead application onboarding efforts, including SSO and SCIM integrations, vendor coordination, testing, documentation, and deployment.

Conduct access reviews and identify stale accounts, excessive permissions, and orphaned entitlements.

Manage group and entitlement structures across Okta, Google Workspace, and connected applications.

Partner with Security on identity-related initiatives including conditional access, device trust, MFA enforcement, and privileged access controls.

Execute IT projects including endpoint rollouts, security tooling deployments, network changes, and hardware refreshes.

Coordinate with vendors, service providers, and technology partners to support project execution and operational needs.

Build and maintain runbooks, operational documentation, and audit-ready records.

Use AI tools to accelerate documentation, troubleshooting, scripting, access analysis, and workflow automation.

Build small internal tools and automations when they improve efficiency or reduce manual work.

Support the Chicago office by maintaining conference room technology, Wi-Fi reliability, badge systems, printers, guest networking, and workplace technology infrastructure.

Manage the local support queue and resolve endpoint, identity, collaboration, and productivity issues across Mac and Windows environments.

Provision, deploy, recover, and manage hardware throughout the employee lifecycle.

Respond to meeting room, AV, and collaboration issues in real time.

Provide white-glove technical support for Feastables leadership and visiting Beast Industries executives.

Support executive meetings, presentations, travel readiness, device setup, mobile configuration, and related technology needs.

Handle sensitive information with discretion and maintain strict confidentiality standards.

5+ years of experience in IT support, systems engineering, or a related field.

At least 2 years of experience focused on identity and access management.

Experience administering Okta in production, including SSO, SCIM, MFA, lifecycle management, group design, role management, and authentication troubleshooting.

Experience administering Google Workspace, including account lifecycle management, organizational structures, groups, sharing controls, and security settings.

Experience onboarding SaaS applications and implementing SSO and SCIM integrations.

Experience administering Slack, including user provisioning, SSO integration, workspace settings, and application management.

Experience managing Mac environments using FleetDM and Munki.

Experience deploying and supporting Zoom Rooms and Logitech Rally Bar conference room systems.

Daily proficiency using AI tools such as Claude, ChatGPT, or comparable platforms as part of technical workflows.

Strong Windows endpoint support experience, including deployment, identity integration, and user support.

Hands-on networking experience with Wi-Fi, switches, access points, VLANs, DNS, DHCP, and network troubleshooting.

Demonstrated experience leading multi-week technical projects from planning through implementation and handoff.

Strong written communication skills with the ability to create clear operational documentation and runbooks.

Ability to manage competing priorities and respond effectively under pressure.

Preferred Experience

Okta Workflows automation experience.

Scripting experience in PowerShell, Bash, Python, or Google Apps Script.

Experience using AI coding tools such as Claude Code, Cursor, or Copilot to build internal utilities.

Familiarity with Notion, SentinelOne, Oomnitza, Microsoft Entra ID, and Intune.

Experience with Microsoft Entra ID in hybrid identity environments.

Experience with identity governance and administration (IGA) platforms.

Experience supporting production, creative, or studio environments.

Experience with physical security and access control systems including Openpath, KISI, or Brivo.

The target total compensation ranges from $100,000 – $125,000 including a fixed annual salary of $91,000 – $114,000, bonus, plus comprehensive benefits.

We are redefining what entertainment and storytelling look like at global scale. Every piece of content we publish reaches millions and influences culture in real time. This is your opportunity to lead the team that decides how those moments come to life across every screen.

Competitive Salary

Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance

Company contributions to employee Health Savings Accounts (HSA)

401k Plan with Safe Harbor company-matching

Flexible vacation policy and paid company holidays

Company-provided technology package

Relocation assistance where applicable, including travel and company-provided housing for the first 90 days