Senior IT Support Analyst

About Air Space Intelligence

What You Will Do

• As we grow our Boston headquarters into a modern workspace, we're hiring a Senior IT Support Analyst to be the hands-on technical backbone of the office. You'll own the end-to-end IT experience for our team—from advanced endpoint troubleshooting to the physical network and conferencing infrastructure that keeps the building running. Operating in a fast-paced startup environment, you'll be the senior on-site point of contact: resolving complex issues, owning onboarding and offboarding, partnering with vendors on our new-office build-out, and ensuring every endpoint and conference room meets the compliance bar required of a CUI environment. Your work will directly enable the engineers and operators building tools that improve the safety of our airspace. Responsibilities include:
• Serve as the senior on-site point for complex hardware, software, OS, and connectivity issues across the Boston office.
• Troubleshoot and resolve endpoint issues across macOS and Windows, working through our MDM to diagnose configuration and policy problems.
• Own employee onboarding and offboarding—device provisioning, account setup, access, asset recovery, and inventory.
• Manage and troubleshoot on-site network infrastructure: network closets, racks, cable patching, and a multi-AP wireless environment, in partnership with our networking vendor.
• Stand up, configure, and maintain VTC/conference-room equipment across ~21 conference rooms and phone booths (Zoom Rooms / Teams Rooms), ensuring meeting-ready reliability.
• Support corporate VPN connectivity and mobile devices (iOS and Android).
• Partner with vendors on the Boston office build-out, ensuring all equipment is CUI/TAA compliant.